alternative to metronet ISP wanted

cullin

at present with metronet, services disgusting and non existant, urgently seeking new provider any suggestions please!

Lorian

I think metronet recently were taken over by plusnet?

There are a few issues with plusnet at the moment, but I've found the services have basically been sound, as long as you're not a big P2Per.

If you have specific issues with elements of the service I find it's best to talk to them directly via their comms team, rather than raise tickets.

peter_the_piper

A lot of us who left Metronet went to newnet as it was/is a no frills, well priced fast ISP. Been happy since November. £6.00 upgrade to max.adsl from 2meg. and am getting 2.5-4.5meg and I'm way out in the sticks. Don't expect unlimited downloads or e-mail though

cullin

Thanks Lorian tried to talk to someone for 5 hours on Friday, only to be told by an infernel answering machine to e/mail them as an alternative,difficult when I am trying to inform them that the internet service has gone down, (yet again) !

Lorian

cullin wrote:

Thanks Lorian tried to talk to someone for 5 hours on Friday, only to be told by an infernel answering machine to e/mail them as an alternative,difficult when I am trying to inform them that the internet service has gone down, (yet again) !

If you want support and can't get hold of anyone you can always post the problem on the plusnet forum on https://www.adslguide.org They attend to matters posted on there pretty quickly (usually!), and despite the maxdsl/llu noise at the moment there is a lot of self-help that goes on too.

I know quite a lot about their systems and people's email addresses to address queries too if you still have problems.

cullin

how do you contact them with no internet? at least metronet always answered the phone and the service was good.

Lorian

Get a modem as a standby fro when DSL fails. You automatically get a payg dial-up account with every broadband account. Details in the portal under "connection details".

cullin

did not even thing of that.thankyou

Reluctant_spender

Can you log into your account from a friends computer, if so raise a query.

Or as already mentioned vist adslguide - metronet forum post a question and hope that James Bailey responds - he is very good and it will short circuit alot of faff. Once ask for a mac code and get out quick...

They are supposed to have a 24/7 support phoneline - have you tried at silly times of the day?

cullin

Have taken your advise and getting out,Paddy the Piper implied they were awful ,he was wrong, they are not that good.They get my vote as the best off line server there is, as they do there utmost to keep you there! Sincere thanks to you all for your time and thought.