Problems with package from us

fannyannie_2

Itas already been through customs according to the tracking thing online.

Its £160 worth. The seller has emailed me and said that i need to go and pick it up from my local post office because they only deliver once Does she mean sorting office? Its USPS she sent it with.

I'll get on the phone today and find out whats going on.

Thanks again

frivolous_fay

I had a USPS item and it came in via parcefarce, IIRC.
Might be worth tracking it through their site.

fannyannie_2

Yay i've found it! Thankyou very much fay your a star

It says its held at my local depot awaiting payment of charges, i hope thats not because they reckon they tried to deliver it when they didnt!

fannyannie_2

Parcel force have just left me a voice message, they want £31 in charges! Is there anything i can do? or do i have to pay it to get my parcel? What a pain this is, i know i wont be using them again!!

GregtheHammer

fannyannie wrote: »

Parcel force have just left me a voice message, they want £31 in charges! Is there anything i can do? or do i have to pay it to get my parcel? What a pain this is, i know i wont be using them again!!

Sounds like you are being charged import duty, which would make sense if it is an expensive item.

fannyannie_2

Sorry if i sound really dim but whats that? I've never brought anything from over seas before

mrcol1000

fannyannie wrote: »

Parcel force have just left me a voice message, they want £31 in charges! Is there anything i can do? or do i have to pay it to get my parcel? What a pain this is, i know i wont be using them again!!

The reciever I think is responsible for paying custom charges so I doubt it. Really you should have thought about taxes when you brought the item. Its alright buying a cheap item that has little tax/custom charge to pay and often it can be marked as a gift. But £160? To be fair Parcel Force are going to pass the money on to the government so its not Parcel Force's fault!

frivolous_fay

http://customs.hmrc.gov.uk/channelsPortalWebApp/channelsPortalWebApp.portal?_nfpb=true&_pageLabel=pageVAT_ShowContent&id=HMCE_CL_001454&propertyType=document

Premier_2

As others say, USPS parcels with customs charges usually go to parcelforce.

They send an email saying they tried to deliver ...but they haven't. They won't attempt to deliver until the charges are paid. Contact the courier who sent the email, not the seller - there's not much the seller can do being about 2000 miles away.