line rental

Dooley

Hi
I'm having a bit of a nightmare and hope someone can help me.

I just moved house. The previous occupants of this house had a BT phone line, which they've obviously cancelled now. So the line is no longer active.

Am I going to have to pay to get it reactivated?
This seems unfair, I've never had to do this before when moving house!

I tried to order sky line rental, but after several weeks and many phone calls, it finally transpires that they can't do it unless I activate the line with BT first. (which would put me in a long contract with BT surely??!)

I did have a BT line at my old address, but as I was moving, I cancelled it. I wasn't bothered about keeping the number.

How does this work?

Heinz

Fairly typical of Sky (a lie, but that's fairly typical too).

Phone 0800 800 150, ask for the BT's Customer Options Team and then ask for BT's free installation offer (which last until until 30 September).

Yes, an 18 month contract and you must make 10 chargeable or inclusive calls every month for 18 months - but it's free!

krystal-divination

Heinz wrote: »

Fairly typical of Sky (a lie, but that's fairly typical too).

Phone 0800 800 150 and ask for the Customer Options Team. Most of them know about the free installation offer.

Yes, an 18 month contract and you must make 10 chargeable or inclusive calls every month for 18 months - but it's free!

it says the offer ran out end june

hope they extended it

Heinz

krystal-divination wrote: »

it says the offer ran out end june

hope they extended it

See line 3.

OldGreyFox

Dooley wrote: »

I tried to order sky line rental, but after several weeks and many phone calls, it finally transpires that they can't do it unless I activate the line with BT first.

More nonsense from SKY.

They can arrange provide/connect lines, without you having go to BT first if they get off their backsides.

"What if I don’t have a working compatible phone line?

If you are a new Sky TV customer taking Sky Talk Calls and Sky Talk Line Rental, we can arrange for a new phone line to be installed or an existing phone line to be activated (“New Phone Line”). We will confirm the charge (if any) for your New Phone Line at the time of booking. Sky will not install a New Phone Line where extensive new line construction over and above standard needs is required.

If we need to send an engineer to your home to install or activate your New Phone Line, we will send you a letter with the date of your appointment. If you want to re-arrange your appointment, you must give us at least 3 working days’ notice. If you re-arrange your appointment on less than 3 working days’ notice, or you are not at your Address to give the engineer access to your property at the agreed time or, if you fail to make the necessary arrangements for the appointment to take place, we will retain the fee you have paid us for your first appointment and charge you our full costs for another appointment. Details of the arrangements you need to make for an engineer visit and of our charges will be set out in your confirmation and appointment letters, or can be obtained by calling Sky Customer Services on 08442 410 499.

If the engineer determines that the installation/activation of your New Phone Line is not standard and is unable to proceed we will cancel your order for a New Phone Line and refund any monies your have paid in full.

Sky Talk Line Rental customers do not need to pay any other provider for Line Rental. Please see Part B Condition 3 for further information relating to installation or activation of a New Phone Line."

http://www.sky.com/portal/site/skycom/skyproducts/skytalk/terms

jweb2k

If you go down the free BT activation route would this not leave you with a sky-line rental contract and a BT line rental contract for 18 months?

mrtom21

I do not think you have to pay for connection anyway. If the previous occupants had BT and only recently got it disconnected the chances are all the equipment is still in the exchange. Try plugging a phone in and seeing if there is a dial tone. If so your connection will be free of charge. I can understand you want your TV and BB through Sky but being honest Sky employees still haven't grasped the basic procedures and installation information needed to provide good telephone service. They can do exactly what BT can do which is book a connection with Openreach for you.

My advice would be take TV and BB with who you wish but BT are by far the most experienced telephone provider on the market and the difference in cost is literally pennies.

P.s. you will have a 12 month minimum contract for BT line rental if they connect.

OldGreyFox

jweb2k wrote: »

If you go down the free BT activation route would this not leave you with a sky-line rental contract and a BT line rental contract for 18 months?

You can only have one line rental provider at a time.

OldGreyFox

mrtom21 wrote: »

My advice would be take TV and BB with who you wish but BT are by far the most experienced telephone provider on the market and the difference in cost is literally pennies.

Do you work for BT?

mrtom21

OldGreyFox wrote: »

You can only have one line rental provider at a time.

lmao although Tiscali did a good job billing customer's for line rental as well as the actual company who provided the line:rotfl: for about a year

mrtom21

OldGreyFox wrote: »

Do you work for BT?

You have a sharp eye. I have no intention of making BT seem like saints but I get to see how other providers operate and where they go wrong on a daily basis (work in Customer Options). Sky were telling customer's they couldn't set up lines for a long time I imagine their systems were just not capable of it at the time. They are a lot further behind with regards to advisor training on telephones with them being relatively new to the market.