Faulty Plasma TV - advice please??!!!

bubble30

Hi everyone,

I purchased a 42" LG Plasma TV from Comet just over 3 years ago. Just recently the TV made a loud crack and then we lost the picture.

The TV is out of warranty. I have spoken with Comet and the say all they can do is send out an engineer at a cost £70 just to have a look at it. Then we would be charged an additional one off fee plus the cost of parts - if it can be repaired.

Out of curiosity, we sought advice from a local TV Repair Centre who say the Z-suss board and power supply module had gone in it. They said they could repair it for £435.

Comet were uninterested with my dissatifaction that a £1500 TV they sold me had broken down after such a short lifespan.

I contacted LG and they were not interested either.

Surely a TV should last longer than this?

Any thoughts or advice?


Thanks

KILL_BILL

send a letter to comet and Lg stating that you require repairing of the said Tv as it should have lasted for more than 3 years - quote the soga

Inform them if they dont respond then you will issue small claims proceedings against both companies

hoyles10

Surely small claims proceedings wouldn't come to anything if it's out of warranty, I might be wrong though.

I know it's not much help but I think it might just be one of those unlucky things, we had the same a while back with a washing machine that broke about 3 days after the warranty had expired and we were left with the choice of repairing or replacing it.

bubble30

Hi

Do you reckon my tv should be repaired by Comet free of charge?

missile

I have never tried to claim, but I believe there are EU regulations which over ride manufacturers warranty stating electrical items like TVs ought to last 5 years?

There are threads on this site if you search or google

PS: I would not pay £435 to have a three year old TV repaired. You should be able to find a better model for much less than you paid. http://www.cheap-lcd-tv.co.uk/42_LG_42LC46_HD_Ready_Digital_Freeview_LCD_TV_244_d

You might want to check JL, they will price match Comet and give a free 5 year warranty http://www.johnlewis.com/230574767/Product.aspx

moonrakerz

missile wrote: »

I have never tried to claim, but I believe there are EU regulations which over ride manufacturers warranty stating electrical items like TVs ought to last 5 years?

I do wish people would stop posting this grossly misleading tripe !

There is NO law stating that anything should last any period of time.

Please read and understand this:-
http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html

It DOES NOT mean that there is a 6 year warranty - it means that up to 6 years after purchase damages can be claimed from the supplier (not the manufacturer) - BUT the onus is on the purchaser to prove an inherent defect in the goods was present at the time of purchase.

As the TV has worked for 3 years I would say your chances of winning a Court case are somewhat less that zero.

bubble30

Hi

To quote soga:

"After the "reasonable time" has passed, what can I do?
You may seek damages, which would be the amount of money necessary to have the goods repaired or replaced. Frequently retailers will themselves offer repair or replacement. But, if you are a consumer (not making the purchase in the course of a business) you have the statutory right to seek a repair or replacement as an alternative to seeking damages."

Can the retailer be forced to repair/replace my TV? Do they have to fund the cost of this?

missile

moonrakerz wrote: »

I do wish people would stop posting this grossly misleading tripe ! There is NO law stating that anything should last any period of time/QUOTE]
WIND YOUR NECK IN :rolleyes: Please read and try to understand this> http://www.dailymail.co.uk/news/article-1187190/EU-law-gives-consumers-year-guarantee-goods-kept-secret-retailers.html

stugib

missile wrote: »

WIND YOUR NECK IN :rolleyes: Please read and try to understand this> http://www.dailymail.co.uk/news/article-1187190/EU-law-gives-consumers-year-guarantee-goods-kept-secret-retailers.html

It's claptrap. Just because it appeared in a national newspaper doesn't make it right, it just means the journalist was misinformed.

missile

To quote another "reliable" source

Sale of Goods Act 1979. Under this act, consumers in the UK have the statutory right to expect products which are of “satisfactory quality and fit for purpose”. It enables us to request a repair, replacement or even a refund at any time, bearing in mind the price you have paid and the expected lifetime of the product. In many cases, this may be longer than two years and could be anything up to six.
What tends to confuse consumers and allow traders to wriggle out of their legal obligations under Sale of Goods, is the mention of guarantees or warranties (essentially the same thing). How many of us are under the impression that once a product is ‘out of warranty’, the retailer or supplier is no longer responsible? Wrong. Your statutory rights under Sale of Goods mean you may still be entitled to a repair, replacement or a refund long after the warranty has expired. And don’t be told otherwise! © Copyright What Consumer 2009

I agree with OP, a TV ought to last longer than 3 years.

stugib

missile wrote: »

To quote another "reliable" source


I agree with OP, a TV ought to last longer than 3 years.

Well at least you're referring to the relevant law now, but it still doesn't state any period of time and product ought to last for.