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a bit about Orange and Vodafone

Hello,

Am planning to cancel my orange contract, but they have my 150 quid deposit. Do you think there will be no problem to get it back? Moreover, will orange send the PAC code to different address, not the one in contract?

If I successfully cancel my orange contract, I plan to get HTC Hero from mobiles.co.uk - 12 months, vodafone, 900 min, unlim texts, internet - for 50 quid a month. 12*50=600. A gift from mobiles.co.uk will be "3 months 1/2 price" which will save me 75 quid, and 40 quid cashback from quidco. 600-75-40=485. Not bad? :)

Comments

  • Jon_01
    Jon_01 Posts: 5,931 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Orange will only send the pac to the address on your acc. They won't even ask you for an address.
  • Hi there AA Alex, I work for Orange and might be able to help.

    Deposits are refunded subject to the customer having a good payment history and complying with the Orange terms and conditions of service. Refunds won’t be given if the customer's account is not up to date.

    The PAC letter would be posted to the billing address.

    Hope this helps.

    Jonathan
    Orange Response Team
    Official Company Representative
    I am the official company representative of Orange. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • chris_spackman
    chris_spackman Posts: 596 Forumite
    edited 10 August 2009 at 4:53PM
    Hi there AA Alex, I work for Orange and might be able to help.

    Deposits are refunded subject to the customer having a good payment history and complying with the Orange terms and conditions of service. Refunds won’t be given if the customer's account is not up to date.

    The PAC letter would be posted to the billing address.

    Hope this helps.

    Jonathan
    Orange Response Team

    The Orange terms and condition of service states:

    1) We will treat you with utter contempt.
    2) We will make your life hell when you ask us to sort things out for you.
    3) We will pass you from person to person and that may involve putting you through to the wrong department just to !!!! you off further.
    4) Our slogan 'the futures bright the futures Orange means your time with us will be dull and very cloudy.
    4) Everything in our terms of service will be of no benefit to you in any way or form.
    5) From time to time we may bend you over and shaft you very hard.
    6) W ereserve the right to !!!! things up and keep you running around so we don't have to.
    7) We couldn't give a flying !!!! about you.
    8)~ We reserve the right to be complete !!!! holes when you call (if you can get through)
    90 If you wish to cancel your contract you may have to pay the remaining monthly fee and sell your soul to the devil. if we owe you money we reserve the right to keep it for as long as possible.
    end the tv tax
  • The Orange terms and condition of service states:

    1) We will treat you with utter contempt.
    2) We will make your life hell when you ask us to sort things out for you.
    3) We will pass you from person to person and that may involve putting you through to the wrong department just to !!!! you off further.
    4) Our slogan 'the futures bright the futures Orange means your time with us will be dull and very cloudy.
    4) Everything in our terms of service will be of no benefit to you in any way or form.
    5) From time to time we may bend you over and shaft you very hard.
    6) W ereserve the right to !!!! things up and keep you running around so we don't have to.
    7) We couldn't give a flying !!!! about you.
    8)~ We reserve the right to be complete !!!! holes when you call (if you can get through)
    90 If you wish to cancel your contract you may have to pay the remaining monthly fee and sell your soul to the devil. if we owe you money we reserve the right to keep it for as long as possible.


    No way, vodafone have the same t&c!
    Waddle you do eh?
  • Jon_01
    Jon_01 Posts: 5,931 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    The Orange terms and condition of service states:

    1) We will treat you with utter contempt.
    2) We will make your life hell when you ask us to sort things out for you.
    3) We will pass you from person to person and that may involve putting you through to the wrong department just to !!!! you off further.
    4) Our slogan 'the futures bright the futures Orange means your time with us will be dull and very cloudy.
    4) Everything in our terms of service will be of no benefit to you in any way or form.
    5) From time to time we may bend you over and shaft you very hard.
    6) W ereserve the right to !!!! things up and keep you running around so we don't have to.
    7) We couldn't give a flying !!!! about you.
    8)~ We reserve the right to be complete !!!! holes when you call (if you can get through)
    90 If you wish to cancel your contract you may have to pay the remaining monthly fee and sell your soul to the devil. if we owe you money we reserve the right to keep it for as long as possible.

    That's a bit ott for a simple question/answer !!
  • RenegMC
    RenegMC Posts: 71 Forumite
    Jon_01 wrote: »
    That's a bit ott for a simple question/answer !!

    :confused: He's spot on though!
  • I thought PAC's get sent as a text as well as a letter to the address of the account?
    Or is that just o2 o.O
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