Claim from Creation Financial

bettykitten_69

I have an ongoing claim with creation finance, they are the worst company I have ever dealt with.

I sent emails to all their director advising of my complaint, any email address is
[EMAIL="firstname.surname@creationcf.com"]firstname.surname@creationcf.com[/EMAIL]

[EMAIL="stavros.makaritis@creationcf.com"]stavros.makaritis@creationcf.com[/EMAIL],
[EMAIL="stephen.hunt@creationcf.com"]stephen.hunt@creationcf.com[/EMAIL],
[EMAIL="jean.charles@creationcf.com"]jean.charles@creationcf.com[/EMAIL],
[EMAIL="john.mccullogh@creationcf.com"]john.mccullogh@creationcf.com[/EMAIL],
[EMAIL="gordon.rennison@creationcf.com"]gordon.rennison@creationcf.com[/EMAIL],

Were the director details from companies house when I sent my email in May 09, but i got postmaster failed for Jean Charles and [EMAIL="stavros.makaritis@creationcf.com"]stavros.makaritis[/EMAIL]. Im not sure if thats because their email addressed had changed to laseruk.com instead of creation or they are no longer directors ??

The other person you could try is Bev Salmon whom is a Complaints Manager her email address is [EMAIL="bev.salmon@laseruk.com"]bev.salmon@laseruk.com[/EMAIL] or [EMAIL="bev.salmon@creationcf.com"]bev.salmon@creationcf.com[/EMAIL]

Good luck and keep at them !

di3004

bettykitten_69 wrote: »

I have an ongoing claim with creation finance, they are the worst company I have ever dealt with.

I sent emails to all their director advising of my complaint, any email address is
[EMAIL="firstname.surname@creationcf.com"]firstname.surname@creationcf.com[/EMAIL]

[EMAIL="stavros.makaritis@creationcf.com"]stavros.makaritis@creationcf.com[/EMAIL],
[EMAIL="stephen.hunt@creationcf.com"]stephen.hunt@creationcf.com[/EMAIL],
[EMAIL="jean.charles@creationcf.com"]jean.charles@creationcf.com[/EMAIL],
[EMAIL="john.mccullogh@creationcf.com"]john.mccullogh@creationcf.com[/EMAIL],
[EMAIL="gordon.rennison@creationcf.com"]gordon.rennison@creationcf.com[/EMAIL],

Were the director details from companies house when I sent my email in May 09, but i got postmaster failed for Jean Charles and [EMAIL="stavros.makaritis@creationcf.com"]stavros.makaritis[/EMAIL]. Im not sure if thats because their email addressed had changed to laseruk.com instead of creation or they are no longer directors ??

The other person you could try is Bev Salmon whom is a Complaints Manager her email address is [EMAIL="bev.salmon@laseruk.com"]bev.salmon@laseruk.com[/EMAIL] or [EMAIL="bev.salmon@creationcf.com"]bev.salmon@creationcf.com[/EMAIL]

Good luck and keep at them !

Thanks for all these useful details and wishing you luck, please do keep us posted on your outcome, fingers crossed.;)

marshallka

Jpops wrote: »

I have referred a PPI claim for Creation to the Ombudsman who have written back and informed me that in 2002 Creation was not a member of the GISC or the FOS at this time. They go on to say they may be able to pursue a complaint against the underwriter of the insurance. I have been asked to check my documentation and policy booklet. I do not recall receiving a policy booklet and I certainly do not have one now so how can I get this info? Does anyone know who the underwriters were in 2002 for Creation 3D?

On another note I have another two complaints registered with the FOS against Egg (online PPI) and HSBC credit card. The FOS has written back stating my complaints were submitted over 6 months after the "final response" letter from each company. I have written back highlighting that on both of these letters they provide the FOS details but do not clearly specify that this is their final response on the letter. I have challenged both companies decisions before referring them to the FOS, hence the delay, as I tried to be persistent. The letters that they state eg "this represents **** final decision on the matter" are the dates I have used when referring my complaint to the FOS. Is this correct? I was under the impression the company in question had to clearly state "final response" before the FOs would investigate.

Thanks in advance

As regards your Creation Finance complaint and the insurer if you are still non the wiser as to who this was then I have found this in a competition report here

5.2 As we mentioned at the hearing, our insurance provider, St Andrews Group, has
indicated to us that they would not offer a package of purchase and price
protection as a separate item, though they would offer payment protection

separately.

This is from all information regarding Creation FInance so I assume it is them

Its an extract from this paper here

http://www.competition-commission.org.uk/inquiries/completed/2006/storecard/pdf/responses_prov_remedies_creation.pdf