Change of Orange Contract Terms & Conditions

dex2503

Lots of people I know including myself who are on the Orange pay monthly plan have received a text message which reads,
"Hi from Orange. From 14 september we'll be changing the cost of some calls that are not included in your plan. See http: //orangeworld.co.uk/r/07/ for details"

One of my colleagues called Orange stating that this was a breach of contract and Orange agreed to cancell his contract and issue a PAC code within 7 day and he would only be charged his normal monthly bill. I tried this also and was told that they can change the cost of calls whenever they like and that they were only bringing their charges in line with other providers. Can anyone advise us if this is a breach of contract and therefore should they release our contracts without penalty.

makavelianz

heres your answer http://forums.moneysavingexpert.com/showthread.html?t=1825687

mickey26

dex2503 wrote: »

Lots of people I know including myself who are on the Orange pay monthly plan have received a text message which reads,
"Hi from Orange. From 14 september we'll be changing the cost of some calls that are not included in your plan. See http: //orangeworld.co.uk/r/07/ for details"

One of my colleagues called Orange stating that this was a breach of contract and Orange agreed to cancell his contract and issue a PAC code within 7 day and he would only be charged his normal monthly bill. I tried this also and was told that they can change the cost of calls whenever they like and that they were only bringing their charges in line with other providers. Can anyone advise us if this is a breach of contract and therefore should they release our contracts without penalty.

Basically if you are on an animal package the change of t's & c's will effect you. When you receive a text advising of the changes. You are then able to terminate contract FOC. Orange can check your number and advise accordingly. Its all to do with minimum call charges going to 15p that take effect from September.

rickettw654

for help with the orange problem you seem to be having visit this website, helped me to get out of my contract which i got in july and cancelled 19th sept!


www . bitterwallet . com / cancelling-your-orange-contract-a-troubleshooting-guide/15849

sorry about the spaces in the address im a new user

DarkConvict

Im on the animal package, but my contract only started on the 10th September. Never got a text so i wonder if i have always paid the higher rate.

loveangel88

are people still able to cancel now as of Sept or has it been stopped? cos someone in another post said they scrapped the price hike cos so many people complained?

Jon_01

Orange cancelled the change so there are now no grounds to end a contact.

penguin_88

does any1 now when orange are changin there terms and condition in early 2010 i am desperate to get out of my contract?

eco21

no..........

Jon_01

Its not the sort of thing they give advanced notice of, they just send text everyone (in the case above) 28 days before the change was due to come into force...

loveangel88

penguin_88 wrote: »

does any1 now when orange are changin there terms and condition in early 2010 i am desperate to get out of my contract?

Where did you hear about that? There is a member of the forums who works for orange and so many people kicked off about the changes they scrapped them, so i doubt they will be heavily broadcasting any changes to T&Cs