Return problem

DaveAshton

soolin wrote: »

Thinking along Stevies line, is it possible to do a request for an invoice once you have already paid? If it is that gives the name and address, but I have no idea if it is possible after payment.

I'd do as Pinkshoes says though, go to dispute and add to the dispute that you need an address for return. If that doesn't work you could phone paypal and ask them for advice.

Maybe unmark the item as payment sent, then request the invoice, then re-mark the payment as sent

Premier_2

david29dpo wrote: »

Another quickie if a may. Bought a phone which turned out to be faulty. I have contacted the seller and forwarded replies to him from Nokia care about the fault. He replied saying he did not know about the fault (likely because its the keypad which doesn't light up) I then asked for his full address to return the phone, as i cant find it anywhere on Ebay. This was 3 days ago and no reply. What can i do now? never had to do this before.

Normally when you buy an item, you should receive an email confirming that you won that item.

It gives the seller's name , their town/city, county & postcode.

Put that postcode into the Royal Mail postcode finder site and you'll have the street too. (plus a range of possible house numbers)

Then plug all those details into 192.com and chances are you'll find their exact address. It might mean trying each house number individually if you want to do it for free, but it's possible (assuming they are on 192.com - most people are)
Note that 192.com gives you a clue as to how many digits make up the number. e.g. if its just 1 digit, then that's a possible maximum of 9 tries to obtain it, perhaps less if the Postcode finder says for example its just odd numbers.

Astec

Personally I wouldn't go out of my way to find their details, if you get it wrong you'll be stuck!

Raise a dispute as item faulty, if they don't respond to it ebay will refund you anyway.