Supposedly saving with EDF?

KimYeovil

5. Our Online Tariff Version 5 rates will apply to all energy consumed by You from
the date We apply the Online Tariff Version 5 to Your account(s) and until Your
accounts are withdrawn from the Online Tariff Version 5 in accordance with
these rules or Your supply terms, for whatever reason. In such circumstances,
the following bill received by You will show the charges pro-rated for the
period up to the withdrawal date (based on Our Online Tariff Version 5 rates)
and the period after the withdrawal date (based on the new tariff You are
placed on).

Keep a copy of the current terms and conditions pdf. This clearly states up to and after the date of any withdrawal the appropriate prices are charged pro rata.

Windmill_Farmer

KimYeovil wrote: »

Better a sassy muppet* than a delusional knight errant.

You are not shackled by the contract. Read it again and try expressing any sensible concerns less hysterically.

* Not that I am an industry muppet

You are defending a clause whih signs your life away, it is unacceptable
how ca you possibledefend a company with such a rotten clause.

You therefore have no credibility, I fail to see how yo can be anything other than an industry muppet, nobody can defend such a clause.

13. We reserve the right to amend all or any part of Online Tariff Version 5 terms
and conditions at any time by publishing any such amendments on Our
website. All such changes shall take effect from the date of publication of such
change on Our website. We reserve the right to end the Online Tariff Version 5
at any time, including if We need to do so for reasons of regulatory or statutory
compliance.

Windmill_Farmer

gwapenut wrote: »

Is this not to be taken in conjunction with their standard terms and conditions which give the ability to cancel any contract with 28 days notice?

What is not clear though is if you breach this tariffs conditions by cancelling the entire contract before July 2010, whether they can then deem you in breach of the conditions and back-claim at the higher "standard" rate for the entire duration of your time with them.

I am a little wary of these terms and conditions and may well cancel my migration.

You could all them but I expect their staff are well trained in toeing the company line.
Atuallly I will all them now

Windmill_Farmer

gwapenut wrote: »

Is this not to be taken in conjunction with their standard terms and conditions which give the ability to cancel any contract with 28 days notice?

What is not clear though is if you breach this tariffs conditions by cancelling the entire contract before July 2010, whether they can then deem you in breach of the conditions and back-claim at the higher "standard" rate for the entire duration of your time with them.

I am a little wary of these terms and conditions and may well cancel my migration.

I am going to call them

Windmill_Farmer

Well I have called EDF and they have bsically confirmed I am correct, you are tied in and they can amend their terms on their site without informing you in writing. The guy also agreed (eventally) that despite him saying it was 'the cheapest' it could turn out to be very expensive.

Basically you are buying a 'pig in a poke', you don't know what you are going to get. I doubt their contract is legal, I would be surprised if it is. It certainly seems immoral.

I may try and call OFGEM if I can, but they seem a bunch of useless muppets as far as I can see.

Toxteth_OGrady

Call the Consumer Direct advice service on 08454 04 05 06 or visit the
Consumer Direct website https://www.consumerdirect.gov.uk and ask them for advice on whether they consider EDF's contract clause 13 falls within the legal guidance of, inter alia, the Guidance for the Unfair Terms in Consumer Contracts
Regulations 1999, the Consumer Protection from Unfair Trading Regulations 2008, EC Directive 93/13/EEC and the Unfair Contract Terms Act 1977.

For example EDF's unilateral reservation of the right to end the tariff at anytime may be deemed to be 'unfair'

From the Unfair Terms Regulations 1999:

Schedule 2, paragraph 1, states that terms may be unfair if
they have the object or effect of:
(f) authorising the seller or supplier to dissolve the contract on a
discretionary basis where the same facility is not granted to
the consumer ...
6.1.1 Fairness and balance require that consumers and suppliers should be on an
equal footing as regards rights to end or withdraw from the contract. The
supplier's rights should not be excessive, nor should the consumer's be
over-restricted. This does not, however, mean a merely formal equivalence
in rights to cancel, but rather that both parties should enjoy rights of equal
extent and value.
6.1.2 Excessive rights for the supplier. Cancellation of a contract by the supplier
can leave the consumer facing inconvenience at least, if not costs or other
problems. Where that is so, a unilateral right for the supplier to cancel
without any liability to do more than return prepayments is likely to be
considered unfair (see Group 6(b), on terms which exclude even that
liability).
6.1.3 This applies particularly to terms which explicitly say that the supplier can
cancel at will, without having any valid reason. But it also applies to terms
which permit cancellation for vaguely defined reasons,21 or in response to
any breach of contract (however trivial) by the consumer. Such terms may
be intended to allow the supplier to do no more than protect himself
legitimately from problems beyond his control, or from serious misconduct
by the consumer. But the potential effect as well as the purpose of terms is
relevant to fairness, and if wording is loosely drafted and open to abuse it
is liable to be seen as unbalancing the contract.

Windmill_Farmer

Clearly unfair, the people running the company are no better than crooks, same goes for the 'regulator', they have a license to rob.

Premier_2

himupnorth wrote: »

I currently pay £50 per month to BG for gas and I'm breaking even. I pay the same for electricity and I'm slightly in debit. The figs I inputted are from my online account details. ???

Is it sometimes the case that a company will pitch the DD high and adjust it downwards?

I think this thread has gone way off topic here, but since it has been resurrected, perhaps I should attempt to bring it back to the question posed.

When you punched the details into the comparison site, what was the calculated annual charge?
Was this the same as the annual charge EDF site suggested?
(presumably it was as you say it offered the same 15% saving over your current supplier)

In either or both cases, if the anticipated annual bill was not about £600 then you have input the wrong data.

thepearce

Sorry, going back to the other point in this thread I called EDF to enquire about early exit fees / possibility. I've read the T&Cs and they are (a) unclear and (b) appear very one-sided / unfair.

That said I've obtained the info I need - ie I can leave at any time and not suffer any charges. I asked them to email confirming this, which they (customer services) did.

As discussed in our telephone confirmation, I would like to confirm that the Online version 5 tariff does not tie you to EDF for a fixed period and you will not suffer any early termination fees if you decide to change energy supplier.

- Much more helpful than sales who could tell me nothing, as apparently they aren't allowed to since it's an online account and *everything* should be done online.

I also emailed them but when I got a reply quoting up to 10 working days for a response I called them. To their credit they replied within an hour. Short and sweet and a(nother) mistake but :

Dear Sir,

There is not a charge should you wish to leave is early.

KimYeovil

Unmerited scaremongering from Tax Dodger. Anybody surprised?