Router and Wireless Card Won't Connect - Help Please!

EMcG

Still no joy. Very frustrating. The free Orange Broadband is better than I thought it would be for speed and stability via the ethernet cable. If I could only get the wireless to work I could dump my Virgin cable and the £25 a month it costs me. But if I can't get the wireless up and running then I'll have to stick with Virgin. I have ordered a LM Technologies LM001 wireless adaptor (which is the one Orange also sell at an inflated price). I'll try that and see what happens.

elvch01

EMcG wrote: »

Still no joy. Very frustrating. The free Orange Broadband is better than I thought it would be for speed and stability via the ethernet cable. If I could only get the wireless to work I could dump my Virgin cable and the £25 a month it costs me. But if I can't get the wireless up and running then I'll have to stick with Virgin. I have ordered a LM Technologies LM001 wireless adaptor (which is the one Orange also sell at an inflated price). I'll try that and see what happens.

If its an orange supplied box, make sure you press "Button 1" before trying to connect. By default the livebox will not accept any new connections at all & needs to be told that you are attempting to connect a new device. Once the connection is established, then the MAC address of the new device will be added to the list of allowed devices.


If this doesn't work, have you got a friend with another wireless device? I have had an issue with an Orange Livebox where a particular laptop simply refused to connect to the livebox over wireless. It was fine using a wire, so we asumed that the wireless bit was dead (it was an old laptop). When switching from Orange to Virgin, the laptop connected fine to the new (Virgin) router.

EMcG

It's not a Live Box but a Siemens SE 72 wireless router. Orange don't give out Live Boxes for their 'free' Home Starter package.

EMcG

Update

Well I seem to have figured out what's going wrong. But not how to fix it. It seems that my wireless adaptor sees my Orange Broadband Siemens SE 572 router and tries to connect to it. But it cannot do so as it "cannot assign a network address to the computer".

I have called Orange 'Support' (yes, I know) and after going through various ways of trying to connect they have told me that my "wireless driver is corrupt and needs to be configured".

Does any of this makes sense to anyone? I hope so. Thanks in advance for any guidance.

espresso

EMcG wrote: »

Update

Well I seem to have figured out what's going wrong. But not how to fix it. It seems that my wireless adaptor sees my Orange Broadband Siemens SE 572 router and tries to connect to it. But it cannot do so as it "cannot assign a network address to the computer".

I have called Orange 'Support' (yes, I know) and after going through various ways of trying to connect they have told me that my "wireless driver is corrupt and needs to be configured".

Does any of this makes sense to anyone? I hope so. Thanks in advance for any guidance.

So Orange support are saying that this driver which works fine when connecting to another router is corrupted.

:rotfl:

EMcG wrote: »

I have tried connecting to the web with the same wireless card and my other router (Netgear from Virgin cable) and it connects no problem.

EMcG

Exactly. Good isn't it?

So why can't I get a network address and how can I fix this?

Is there a chance that (bear with me, I'm no tecchie) that the fact I also have a Virgin wireless connection (which I aim to get rid of once I get the Orange wireless enabled) is causing a problem?

Thanks

espresso

EMcG wrote: »

Exactly. Good isn't it?

So why can't I get a network address and how can I fix this?

Is there a chance that (bear with me, I'm no tecchie) that the fact I also have a Virgin wireless connection (which I aim to get rid of once I get the Orange wireless enabled) is causing a problem?

Thanks

You are not getting an IP issued by the router because you are not connected to it. If the two routers are operating on the same wireless channel it could cause problems establishing a connection. I am not familiar with the Siemens SE 572 router, so can't help on that.

macman

Log into the router interface on the Virgin router and change the channel. It may not be the cause, but nothing to lose, so worth a try.

GunJack

also, belt'n'braces, open the CMD prompt, and type "netsh winsock reset catalog " (without the quotes) and Enter..

...you'll have to restart the computer, but it'll reset the TCP/IP stack, and more often than not allows allocation of IP addresses and connections again...

fuzzball172

I have had this issue with several customers and usually throwing the Belkin piece of **** in the bin is the best solution. Can you borrow a different (not belkin) wifi adaptor to test. Usually if a PC cannot obtain an IP address from the router the WEP / WPA negotiation has failed, either the wrong key is used or there is interferance from a different wifi network on the same or similar channel? Ideally each network should be 5 channels apart from other networks in the area...