Broken mobile phone

janey70

hi wonder if anyone can help i brought a mobile from carphone warehouse exactly 5 weeks ago today for my daughters birthday all of a sudden the screen has a black blob inside it and coulred lines going straight down ? dont no wot this means i rang carphone warehouse where they tell u that if its over 28 days old u take it to there store and they send it off to be fixed which is fair enough but worried case they wont repair it saying its my daughters fault or something like that i dont have insurance on it but do have reciept . does anyone no where i stand ? thanks

RevTheory

I work for Carphone, so i can help, yes the store was right if u bring it to a store, we can send it away for repair, but from what u have been saying, it sounds like your LCD is cracked, the black blob would be the LCD leaking out, if that is true.. your warranty doesnt cover it as its classed as customer damager, and the repair is chargable depending on the phone.

i hope this has helped
Rev

jamespir

theres a moral 2 this alwatws take out insurance :rolleyes:

RevTheory

jamespir wrote: »

theres a moral 2 this alwatws take out insurance :rolleyes:

yeah, even though i work there and my Blackberry doesnt have it :embarasse

jamespir

RevTheory wrote: »

yeah, even though i work there and my Blackberry doesnt have it :embarasse

doesent neccersarily have to be with cpw there are banks that doi it private companies

RevTheory

jamespir wrote: »

doesent neccersarily have to be with cpw there are banks that doi it private companies

yeah but most dont give what we can give now

HugoSP

I think Rev is right here. It sounds like classic screen damage I'm afraid.

The stock answer you will get is that it is customer damage, and therefore not covered. However I have successfully argued a case with Samsung U600 where the screen stopped working. Samsung were insisting that it was not covered under warranty as in their opinion the component responsible doesn't fail through normal use. The conversation ended with my asking for it to be returned to me to seek a 2nd opinion. When it came back they had suddenly decided that it was under warranty and had repaired it. To this date I will never know why the change of mind when they had put so much effort into arguing the case with me.

One counter arguement you could try is incorrect assembly putting undue pressure on the screen, if they do claim it's chargeable. I have actually successfully argued with an insurance co that a poor repair lead to a 2nd failure, which they were claiming was further damage. It was that stupid glass screen on the back of a Motorola V3 - yes they made it in GLASS!

I managed to crack it - not sure how but I did. It was repaired under insurance (poor customer service issues lead them to waive the excess). Days after being repaired it broke again. On closer inspection I found that the new glass screen had not been bedded down properly as the old one would have been. I prepared a report for them and sent it off. Whilst they tried to argue the toss I stuck to my guns and they repaired it again free of charge. Guess what, the glass screen broke again!

In the end Dialaphone took the handset back and replaced it, as they found out it was destined for a different market country and should not have been sold in the UK.

RevTheory

HugoSP wrote: »

I think Rev is right here. It sounds like classic screen damage I'm afraid.

i hope im right.. i used to work in a CPW Express Repair Centre...

HugoSP

RevTheory wrote: »

i hope im right.. i used to work in a CPW Express Repair Centre...

Actually I would hope from the point of view of the OP that you are WRONG:D

But, I suspect you are right as you have the relevent experience.

RevTheory

HugoSP wrote: »

Actually I would hope from the point of view of the OP that you are WRONG:D

But, I suspect you are right as you have the relevent experience.

well yeah i would too...

SplanK

HugoSP wrote: »

It was that stupid glass screen on the back of a Motorola V3 - yes they made it in GLASS!

I fail tgo see the problem with that... glass is more resistant to scratches compared to the plastic screens most other phone uses.... in this case it was simply down to fitment error rather than a defect in the phone that caused the issue...

boot note... all iPhones use glass screens!