Santander Zero Card ... Zero service!

flyingscotno1

withnell wrote: »

To balance it up, I applied in branch, instant approval, card an pin within 7 days, and it worked every transaction (about 15) I made in the USA even though I hadn't used it before in the UK (considering the stories of Nationwide rejecting cards when used a couple of times abroad, that's pretty good!)

I have to say I had no problems with approval either. I was pre-approved, posted it and got card bag in about 7 days, pin took another 4 days. Confirming the card was mine was easy apart from the insurance/payment thing the poor guy has a speech to flog, but the guy was fine when I said no.

I'm going to need to watch. Only time Abbey have made a mistake with me was in my favour! Something bad will happen soon!

Laurence

Just to add a bit more balance - no problems with my application either. Received the card whilst on holiday, but that was my fault for not sending the application in in good time.
As others have said, the usual Id Fraud Protection selling speech when activating the card, but the girl was not pushy.

withnell

Cheesed_OFF wrote: »

Applied on line in first week of July ... wanted to use card for holiday in August.

Took a fortnight for paper work to come ... arrived 7 days after date on letter. Wanted me to sign up for Payment Protection Plan but didn't give details of cover or premiums!

Received PIN a week later and then card a couple of days after that.

Activated card, but guy on phone more interested in selling me Identity Fraud Protection.

Tried to use card next day ... refused. Rang customer services line ... card had been cancelled two days before I received it! Hung up in disgust.

Called next day to speak to a supervisor "no supervisors or managers in at the moment ... will get one to ring you back." Heard nothing for 3 hours ... called again ... "it may take 48 hours for a supervisor to call you back".

What use is that! Forget it!!

Whatever card you apply for, the activation call always needs long enough to sell you ID theft protection - its not just a Santander tactic. Also I've had 48 hour call backs from a couple of different banks

I've personally had no issues at all with my Zero card - got it within 7 days of application, and worked everywhere in America

Little_Mis-spent

My husband applied for an Abbey card over 2 years ago and he's still having problems :eek:

On applying he transferred a balance form another card at 0%. When he received his card his credit limit had been set so low that he decided it wasn't worth keeping the account. Cancelled immediately and was told to cut up the card and return it to them, which he did. As the balance transfer was already in process he had to have it recalled. Abbey said that they would then refund the balance transfer fee. They eventually did do this but only onto the now cancelled credit card account :mad: After trying (admittedly on and off) for over 2 years still no way to get this money back. They won't transfer the money back into our bank account (where the direct debit was taken from) without being given the 3 digit security code from the back of the card (yes the card they asked us to cut up and return!), they won't send a cheque, they won't issue a new card as the account has been blocked!!! The most annoying thing is that they won't close the account till it has a zero balance! Last time we tried to get it closed (a couple of weeks ago) they said that the only way to get our money back so that we can close it was to get our bank to do a direct debit indemnity (we only got this far after several phone calls where they just kept getting mysteriously "cut-off"). HSBC have now done this but I don't think they're going to have a lot of joy either! The guy at our bank even went so far as to phone Abbey himself to ask why they couldn't just issue a refund. He was told that we would have to visit our local branch with photo ID and we would then be given the balance, and was assured that if we did this immediately (branch was only 2 minutes away) someone would be waiting for us there to deal with us. So off we went to Abbey, hand over ID, nothing!!! They'd been speaking to the credit card department guy but then he hung up on them too!!!! :mad: The branch staff were very apologetic but unfortunately no help whatsoever!

Any one else had similar problem? If so how did you get it resolved?