Santander Zero Card ... Zero service!

Cheesed_OFF_3

Applied on line in first week of July ... wanted to use card for holiday in August.

Took a fortnight for paper work to come ... arrived 7 days after date on letter. Wanted me to sign up for Payment Protection Plan but didn't give details of cover or premiums!

Received PIN a week later and then card a couple of days after that.

Activated card, but guy on phone more interested in selling me Identity Fraud Protection.

Tried to use card next day ... refused. Rang customer services line ... card had been cancelled two days before I received it! Hung up in disgust.

Called next day to speak to a supervisor "no supervisors or managers in at the moment ... will get one to ring you back." Heard nothing for 3 hours ... called again ... "it may take 48 hours for a supervisor to call you back".

What use is that! Forget it!!

Moggles_2

Thanks for your feedback which alerts others.

We've repeatedly warned of Abbey's dire customer service, but it can't be stressed too often.

In case anyone else wants to chance their arm, it's best to apply in branch. Online applications are still subject to long delays, apparently :rolleyes:

HairY

My dad applied for one of these because he regularly does transactions online in foreign currencies, and my parents were going abroad as well.

A month after applying he had heard nothing so rang them up. They told him his application had been turned down but never did receive anything.

My dad has a clean credit history, presumably he just wasn't going to be profitable to them.

urn

I've given up gaining an additional Zero card for my wife. I applied for my own card and it arrived at the beginning of July. The additional card for my wife, applied for at the same time, didn't. I called Abbey and was told it would take a week or so for this to happen. With no sign of it, I called again and was told that we actually needed to take two forms of ID to a local branch. This couldn't be processed over the telephone, or indeed online, but at a branch (as we've been told on here!). So that's what we did, though the service assistant didn't think we needed to come in with ID. She phoned up card services to sort out the application telling us it would take a week to ten days for the card to arrive.

Three weeks on - today - I phoned up again. This time, I've been told that my wife needs to have an account with them in order for her to gain an additional card! She could of course, apply for a card in her own right - but with additional cards being the responsibility of the main card holder, why should she have to? I don't recall reading that in the original application literature.

They're a disappointment.

gowgowuk

I also gave up completely. Applied online and received a reference number. Not heard anything from them since. Tried to call them after 10 days and 5 weeks and they cannot find my applications. On each occasion, I've been told that my application *might* be in their backlog, but I'm not bothered anymore...

jjch2009

I applied for a Zero Credit card in mid july. It's now early august so I phoned to see what was happening. I was intially told told hold the line whilst the clerk's computer logged in to the system. After a few minutes I was told the system only showed the application had been received but they had not yet made a decision yet as to acceptance. I was told to re-apply. I think their service is rubbish, and if I ever eventually do get a reply I will decline to proceed. Surely it can't take nearly a month to approve a credit card - Mortgages use to take only a couple of days to approve! Avoid dealing with Abbey they are clowns!

simon_templar_2

Address complaints to Alison Brittan, if she gets lots she might sort out the annoying issues.

97trophy

jjch2009 wrote: »

Avoid dealing with Abbey they are clowns!

Every day we have another Abbey horror story. Dreadful.

never-in-doubt

97trophy wrote: »

Every day we have another Abbey horror story. Dreadful.

Didn't you mean to say 'every hour' :rotfl::rotfl::rotfl:

Bob_the_Saver

Moggles wrote: »

Thanks for your feedback which alerts others.

We've repeatedly warned of Abbey's dire customer service, but it can't be stressed too often.

In case anyone else wants to chance their arm, it's best to apply in branch. Online applications are still subject to long delays, apparently :rolleyes:

The words Customer service and Abbey in the same sentence, how quaint.

withnell

To balance it up, I applied in branch, instant approval, card an pin within 7 days, and it worked every transaction (about 15) I made in the USA even though I hadn't used it before in the UK (considering the stories of Nationwide rejecting cards when used a couple of times abroad, that's pretty good!)