What would you do in my situation

soolin

There is no grounds here for ebay to remove the negative so don't get your hopes up at all.

AS she has already left a negative I would make things as difficult as possible for her now, let her open a SNAD claim, if she wins drag it out as it is going to cost her to return the item tracked. Do everything by the book, just do it ultra slow.

Oh and don't forget to make sure she is firmly on your blocked buyer list.

pinkshoes

Ebay won't remove the neg, and at least if it stays, you can calmly reply to it, and everyone will see what a loonatic this woman is. Just reply below the neg stating "apparently the white bag didn't match her blouse, so I got a neg. Avoid this buyer". People will read that and understand completely, so the neg should hopefully do you no damage.

If she opens a dispute, she needs to return it recorded delivery as she'll need to supply a tracking number to paypal. If she doesn't send it back tracked and it turns up, then personally I would pretend you never got it...

Have you looked at this buyer's account to see if she's left lots of other negs?

Can we have her username so we can all block her?

mrcol1000

Like other people say just respond to the negative feedback with the truth (but try and be accurate and don't insult her otherwise Ebay can remove that). I have had people complaining that a used handbag has signs of wear and tear (was started at a penny and had XL high defintion photos and listed as used) and that an accessory didn't match their outfit. Both times I have pointed out to them that the listing described the item as best I can and will not be giving a refund. I suggest to them that the best thing to do is sell it themselves again on Ebay and see if they can get their money back. Both times they have opened paypal disputes and both times they have let it laspe without going to full blown dispute. End of the day if your a private seller and you list it and then they change their mind then tough luck. If your a buyer then obviously if they change their mind for whatever reason then you have legal responsiblites.
You did right not giving in and as long as you give an honest response to the feedback then few buyers will take much notice of it.

sunnysea83

what did the neg actually say? sorry it might have been posted and ive missed it

hoyles10

The feedback she's actually put is ''Complained to seller - he offered refund, but never gave or replied to emails''

This a complete lie as I have all the emails saved that I have sent her. Do you think I could get it removed now?

Premier_2

hoyles10 wrote: »

... Do you think I could get it removed now?

No .

Situations in which Feedback might be removed



We might remove Feedback ratings or comments in these cases:

• The rating or comment breaches the Feedback Abuse policy.
• A member couldn’t be contacted at the time of the transaction.
• A member left negative or neutral Feedback intended for another member, informed us of the error, and has already placed the same Feedback for the correct member.
• A member was under 18, and therefore unable to form a legally binding contract, when the bidding ended or when Feedback was left.
• If we suspend a member, we’ll remove all their negative and neutral Feedback from the site. If a member is suspended within 90 days of registration, we’ll remove all their Feedback.
• We receive a valid court order requesting Feedback Removal.
• A buyer fails to respond to the Unpaid Item process.
• When communication or comments left by the buyer within the Unpaid Item Resolution Centre undermine the integrity of the Unpaid Item process and the eBay Feedback system.

http://pages.ebay.co.uk/help/feedback/remove-withdraw.html

Feedback abuse
Feedback comments containing any of the following are not permitted:

• Links or scripts
• References to eBay or PayPal investigations
• References to law enforcement investigations
• Negative statements within Feedback left for a buyer that conflict with the positive rating
• Personally identifying information about another member, including real name, address, phone number, or email address
• Political, religious or social commentary commentary rather than a genuine comment about the transaction
• The comment, reply or follow-up references a completely separate transaction or unrelated experience
• Profane, vulgar, obscene or racist language or adult material

http://pages.ebay.co.uk/help/policies/feedback-abuse-withdrawal.html

hoyles10

Well that's just poo

DirtPoorGuy

I think you should post her ID on this thread

http://forums.moneysavingexpert.com/showthread.html?t=918293

to save any other poor sod having to deal with her.

seashore321

Please post id I want to sell a white handbag what if it doesn't match!!!

TurkishDelight

I'd be reluctant to post an ID if I was the OP. It only takes a run through Goofbay and everyone has your ID as well...