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Not receiving texts on 3 until up to 24 hrs late...

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fiscalfreckles
fiscalfreckles Posts: 2,398 Forumite
My DD is with 3 mobile and yesterday didn't receive any of the texts I, her dad or her BF sent her (we are all with different networks!) Then this evening she received them all at once.

Texts sent today haven't got through either, probably will come through tomorrow.

Concerned as mostly we all use texts when meeting up or arranging lifts and it just doesn't work if they are not relaible.

Could this be a problem with the network, or might it be her phone? She seems to be able to text out fine. Anyone else had similar problems?

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  • flossy_splodge
    flossy_splodge Posts: 2,544 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    My DD is with 3 mobile and yesterday didn't receive any of the texts I, her dad or her BF sent her (we are all with different networks!) Then this evening she received them all at once.

    Texts sent today haven't got through either, probably will come through tomorrow.

    Concerned as mostly we all use texts when meeting up or arranging lifts and it just doesn't work if they are not relaible.

    Could this be a problem with the network, or might it be her phone? She seems to be able to text out fine. Anyone else had similar problems?
    For what it's worth, we've experienced this with Orange for months now.
    Often get texts hours late sometimes next day!
  • fiscalfreckles
    fiscalfreckles Posts: 2,398 Forumite
    For what it's worth, we've experienced this with Orange for months now.
    Often get texts hours late sometimes next day!

    But am I right in thinking its the network rather than the phone?
  • MRC_2
    MRC_2 Posts: 555 Forumite
    Try it in another phone, that'd be an easy way to find out the problem..
  • Sid_Harper
    Sid_Harper Posts: 1,891 Forumite
    It'll be the network I'm sure. I've had this happen at some point with all the networks (and I've had phones on all the 'real' networks). I got compensation out of Orange about 10 years ago for that happening too - as voicemail indicators are also sent as text messages on the network and I lost some business.

    Only other reasons I can think of it happening is if you are out of coverage, your phone has frozen up (which should be pretty obvious, and there are a few phones about that do this from time to time), or your text message storage is full and your phone won't allow any more to be delivered (this should show on the phone as a flashing envelope or suchlike).
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  • HugoSP
    HugoSP Posts: 2,467 Forumite
    Try turning the phone off then back on again.
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  • flossy_splodge
    flossy_splodge Posts: 2,544 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    But am I right in thinking its the network rather than the phone?
    So I understand. Has happened on a number of different phones but always with the sender being on Orange.
    HugoSP wrote: »
    Try turning the phone off then back on again.
    Doesn't make a blind bit of difference!
    My DD had this problem so badly she complained vociferously to Orange who eventually did something their end and it has improved but not entirely gone away.
    Interesting to see the other post above that they have experience of this on ALL the networks.:eek:
  • bustyb293
    bustyb293 Posts: 50 Forumite
    how old is the sim? we had a five year old sim, same thing 24hours late. the guy in the three shop says that there was a problem sometimes with old sims...sounds strange... rang and ordered a new one all is fine.
  • Jon_01
    Jon_01 Posts: 5,915 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Try sending a text to yourself and see how long the round trip takes, you'll know then if it's your network or the other.

    The quoted max time for a text to arrive used to be up to 24 hours, don't know if that's changed ?
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