Jigsaw - praise 29 July 2009 at 5:28PM edited 30 November -1 at 1:00AM in Praise, Vent & Warnings 1 reply 506 views

frivolous_fay

I'm really not a high maintenance gal and I tend to avoid expensive looking clothes shops. I have this image of snooty sales assistants, looking perfect (unlike me, always a scruffbag) and not wanting to give me the time of day.

I did recently venture into Jigsaw in the sale, and the assistants couldn't have been nicer. They were happy running off looking for different sizes (in the storage area at one point) and then finally when I found some trousers which were lovely, but just a bit gappy at the back, they suggested their alterations service, which involved pinning the trousers to indicate the change needed, and having it altered by their sewing lady.

Ok, so the alteration cost a few quid extra, but the job was immaculate. Unfortunately it was still gappy (!!) and I was embarrassed and didn't know what to say... (I can imagine how fiddly it must have been) but the assistant said it was fine and they would send them back for a 2nd alteration.

Well the alterations lady wasn't daft and didn't want to have to change them a third time - so she asked if I could meet her so that she could check the measurements herself. So I went into the shop today and she pinned everything in place. The shop assistants all remembered me and were friendly as ever. Hopefully the trousers will be ready on Friday.

I think I'm rambling now... but my overall impression of my local Jigsaw - what a lovely bunch of ladies. They're fab :j

sarahg1969

frivolous_fay wrote: »

I'm really not a high maintenance gal and I tend to avoid expensive looking clothes shops. I have this image of snooty sales assistants, looking perfect (unlike me, always a scruffbag) and not wanting to give me the time of day.

I did recently venture into Jigsaw in the sale, and the assistants couldn't have been nicer. They were happy running off looking for different sizes (in the storage area at one point) and then finally when I found some trousers which were lovely, but just a bit gappy at the back, they suggested their alterations service, which involved pinning the trousers to indicate the change needed, and having it altered by their sewing lady.

Ok, so the alteration cost a few quid extra, but the job was immaculate. Unfortunately it was still gappy (!!) and I was embarrassed and didn't know what to say... (I can imagine how fiddly it must have been) but the assistant said it was fine and they would send them back for a 2nd alteration.

Well the alterations lady wasn't daft and didn't want to have to change them a third time - so she asked if I could meet her so that she could check the measurements herself. So I went into the shop today and she pinned everything in place. The shop assistants all remembered me and were friendly as ever. Hopefully the trousers will be ready on Friday.

I think I'm rambling now... but my overall impression of my local Jigsaw - what a lovely bunch of ladies. They're fab :j

Sounds like great customer service. How refreshing!