ASDA Online Shopping Queries

sparky1974_2

sparky1974 wrote: »

I've been online grocery shopping for about 3 years now and before this week I would've wholeheartedly recommended Asda, but I'm quite frankly appalled at how badly they've behaved with regard to my last "delivery".

I booked a delivery slot for 7-9pm on Wednesday. When I had not heard anything by 9pm, I rang their premium rate number and was placed on hold for over 40 minutes. I simultaneously tried to contact Asda online but they've removed all ways of directly emailing them. (I did work out though that you can contact them about online shopping by using the in-store enquiries only link [wouldn't let me post the link here])

I gave up on trying to speak to anyone on Weds night and the delivery never arrived, so I rang on Thursday morning. Was placed on hold for ages but then spoke to a delightful woman in the S African call centre who apologised profusely and said she would speak to the store concerned - Isle of Dogs Asda. She rang me back and said that someone from the store would be ringing me on Thursday.

Lo and behold no one rang on Thursday, but I did get an email from Asda (after using the link mentioned above) which I then responded to explaining the situation. I then got another email on Friday apologising, offering me free delivery next time (although the voucher was not attached!) and saying that someone called Sultan would ring me from the store after 5pm on Friday.

It's now Saturday afternoon, no one has rung me, I wasn't able to get a proper delivery of food for a dinner party I'm hosting tonight and I just feel totally dicked around by Asda.

I've resorted to posting on here and will let you know what the eventual outcome is...

PS I've never had probs when getting deliveries from Tesco or Waitrose!

Asda are a complete joke, they keep lying to me saying that someone (they've named four different people now) will be ringing me by a certain time to discuss my complaint. No one ever rings and then they just give the name of a different person who will supposedly be ringing me.

It's such a shame that we don't have a Supermarket Ombudsman to officially complain about such behaviour.

The only thing I can do is take my custom elsewhere and encourage everyone on here to do likewise!