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PP dispute
mE-mE-mE_2
Posts: 1,132 Forumite
Hi
I sold on ebay a SAKs hair voucher from the NOTW because all my area was booked.
I sent it the same day as it was paid for and a week later got an email from the buyer saying all her area was fully booked.
I put in the listing all the participating salons and thought any potential buyers would call ahead before making the purchase.
Anyway they didn't and wanted a refund I told them no as I has sent what was listed.
Now they have a neg:mad: (my 1st out of 700!!!!) saying the voucher wasn't valid
Fair enough that I accept I s'pose!!
BUT
they have also opened a PP dispute saying the item was not as described??
Should I just sit it out and let them escalate the claim as I am not going to give the refund voluntarily
Are PP likely to refund them?
Sorry rant over:o
I sold on ebay a SAKs hair voucher from the NOTW because all my area was booked.
I sent it the same day as it was paid for and a week later got an email from the buyer saying all her area was fully booked.
I put in the listing all the participating salons and thought any potential buyers would call ahead before making the purchase.
Anyway they didn't and wanted a refund I told them no as I has sent what was listed.
Now they have a neg:mad: (my 1st out of 700!!!!) saying the voucher wasn't valid
Fair enough that I accept I s'pose!!BUT
they have also opened a PP dispute saying the item was not as described??
Should I just sit it out and let them escalate the claim as I am not going to give the refund voluntarily
Are PP likely to refund them?
Sorry rant over:o
0
Comments
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i would argue your case with PP
the item is as described
i recall another post recently on the same thing0 -
you sold them the voucher, you were not going to do the work yourself, it is up to them to bok a salon. fight it all the waymortui non mordent0
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As the buyer has already left feedback I would now make this as difficult as posisble for them. Fight the paypal claim, if they win insist on them using tracking to send it back..just be awkward.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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My TV is broken!
Edit: refunded £515 for TV 1.5 years out of warranty - thank you Sale of Goods Act! :j0 -
:eek: She's been here to??
What a cheek to still neg me and open a dispute
hope she reads this thread to:mad:
Def on my blocked bidder list anyhow!!!
Thanks for your replies was going to be as difficult as poss
but wanted your advise in case for some stupid reason I was wrong!!:)frivolous_fay wrote: »0 -
It's probably just a coincidence, OP
My TV is broken!
Edit: refunded £515 for TV 1.5 years out of warranty - thank you Sale of Goods Act! :j0 -
ỳou are not at fault here, how can it not be as described. she bid on a voucher, she got a voucher. it's not your fault that the salons had no openings. that said, paypal always seem to be in favour of the buyer, so will probably insist on a refund. you may be better off calling them.0
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i would be interested in the outcome of the dispute0
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Just to let you know, PP put a hold on the money and it got released back to ME yesterday.:eek::D
I was surprised to say the least even though I know I'd done nothing wrong!!
Thanks for all your advise, hope I don't need you again;) lol0 -
Just a quick further update... ebay have now removed the negative I got from this buyer:j:j0
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