Gas supply Cut

Cardew

lemontart wrote: »

But it is not the gas supplier who is replacing the pipes, they do not own them the gas networks do, and it is them who appoint the contractors to do the work.

How ever one point if any compensation is paid or due it does come via the gas supplier as it will be paid by the network to them and then the supplier issues it to you as their custom

None of that is in any way disputed.

However with any service/utility we buy, the supplier of that service is responsible for dealing with any problems with that service.

If you get your telephone rental from BT/Virgin/UW/OneTel and the telephone line is damaged, you don't expect BT etc to tell you to chase company X about the problem. BT sort it out.

lemontart

Cardew wrote: »

None of that is in any way disputed.

However with any service/utility we buy, the supplier of that service is responsible for dealing with any problems with that service.

If you get your telephone rental from BT/Virgin/UW/OneTel and the telephone line is damaged, you don't expect BT etc to tell you to chase company X about the problem. BT sort it out.

if it is not disputed why are you disputing it then ? I have explained simply what needs to be done to rectify the situation, that being the op really needs to speak the the contractors to arrange access to them to complete the works.

Having worked on the enquires line for national grid and dealt with these issues daily I am explaining how it is for this issue, how you feel it should be and how it is dealt with in other industries does not help the op. as the gas supplier will do as I have already explained as it not their issue nor do they have access to the contractors doing the work on behalf of the network and it is an issue for the contractors working on behalf of the network to deal with and the op will need to contact them.


Sorry if this does not sit well with your views on how it should be or how other businesses or industries. But this is the way it is,.

stewie_griffin

Cardew wrote: »

None of that is in any way disputed.

However with any service/utility we buy, the supplier of that service is responsible for dealing with any problems with that service.

If you get your telephone rental from BT/Virgin/UW/OneTel and the telephone line is damaged, you don't expect BT etc to tell you to chase company X about the problem. BT sort it out.

But say if you were suffering from a power cut you would call your distribution company not your supplier as they would not be able to do anything.

lemontart

stewie_griffin wrote: »

But say if you were suffering from a power cut you would call your distribution company not your supplier as they would not be able to do anything.

With a power cut the first point of contact would be the supplier who would then give you the number for your electricity distribution company http://www.energylinx.co.uk/distribution_network_operators.htm

So yes you would contact the distributor, I believe the info for these is also in the telephone directory,

stewie_griffin

lemontart wrote: »

With a power cut the first point of contact would be the supplier who would then give you the number for your electricity distribution company http://www.energylinx.co.uk/distribution_network_operators.htm

So yes you would contact the distributor, I believe the info for these is also in the telephone directory,

The number's also shown on bills

rabet66

lemontart wrote: »

As you are still without supply then you need to contact the contractors - cannot recall off hand if you come under National Grid or Southern Gas networks but call the national grid on 0)845 605 6677 if it is not their area they will give you the enquiries number for the correct network.

One question did the engineers leave a calling card saying they wanted access to the property?

Just for the record the men or woman that fill in the holes are different from the engineers that work in the installations, as the engineers need certain qualifications that differ from reinstatement teams.

No calling card just a vist from an engineer to survey the planned works a couple of months ago. I told him I would be away and he said they would cut the gas off and would be back when I came back from holiday. They did return but aborted the works for their own reasons stating they would send the engineer round to sort it out. I have been waiting every day since the 20th untill they filled the hole today.
The gas was cut off on the 10th July.

Gman0365

Ron_Betterton wrote: »

Thanks to you all for your contributions. I take on board the advice from you all and to Gman.
I live in West London HA4 Ruislip postcode.
The farce continues because when I arrived home this afternoon the hole on the drive had been backfilled and the pathway resurfaced with tarmac, through no interception on my part I add. However, the gas contractor seems to have forgotton the prime factor in this whole operation in that the object of the exercise was to replace my gas main and reinstate my gas supply. I am still without both, with the gas meter sitting in the hallway surrounded by the bits of disconnected pipework. :mad: The contractor who reinstates the roadworks is not the same contractor who carries out the gas work. A classic case of the mushroom syndrome or left and right hands come to mind. If this is an example of how our utilities carry out their works it is no small wonder we are paying extortionate rates for our gas!!
To be continued I hope!!!!!!!!!!!!!!

Hi Ron, the gas transporter for your area is National Grid Gas. For general enquiries phone 0845 605 6677 and for complaints phone 0845 070 0203. Personally I'd phone complaints however, I don't think they are open24/7 whereas I believe enquiries are. Lemontart would be able to advise.

The contractor appears to have had sufficient time to rectify the situation therefore direct contact with National Grid Gas is going to be required in order to have this matter sorted. If you phone complaints and state "I would like to make an official complaint" then detail the problem, then it will be rectified very quickly. All of the gas transporters are now scored on various aspects of their business by OFGEM and customer service is one of the priorities. If they provide poor service then they can have money taken from their budgets and if they perform well then they recieve additional funds.

Even if they are unable to insert up the old steel service its not a huge job laying a new PE service, fitting a meterbox, moving the meter outside and connecting the copper back up inside. Should all be done in 1 day, but ensure access can be gained whether you take a day off work or leave a key with a neighbour


Good luck!

rabet66

utigers wrote: »

Is this a problem with re-lighting your boiler?

Just with you saying he knocked on your door when you returned or is your meter inside?

yes and yes

lemontart

complaints shut at 6 I think

rabet66

Hi all,
I telephoned National Grid Gas this morning and lodged an official complaint. They were very sympathetic and explained it could take up to ten days for them to take action. I also emailed 'Skansa' who are the main contractors and that was a complete waste of time. No reaction. I saw a contractor in a Skansa Van picking up some road signs that had been left behind and asked him to pass on my concerns to the supervisor. He said he would and promised somebody would be along later in the morning. Well, you don't need me to tell you that not a soul has been near or by. I am beginning to feel like a pariah, an outcast that nobody wants to talk too and all I want is to have my gas supply reinstated.
Hope reigns eternal!!!!!!!!

incidently, there is another telephone number, an alternative to the expensive 0845 number for National Gas Grid, which can be found on the "say no to 0870 .co.uk" site