T-Mobile problem

fatlad9

Hi, wife recently rang up tmobile to pay this months phone bill... she was told it was £182. Obviously she refused to pay this as an average bill for her comes in at £50.

Below is the bill:

Your monthly plan charges

Flext 40 (18)£34.04Bberry Email Booster for 12/6/09 to 6/7/09£5.32Bberry Email Booster£6.38£5 Go Direct Discount for 7/7/09 to 6/8/09- £4.26Monthly charge total£41.48

What you used outside of allowance - UK

Calls02:57 mins outside of allowance£1.46Mobile data3 MB 70 kB 81 B outside of allowance£19.51Services from other companiesWe collect these costs on behalf of other companies. For a VAT invoice please contact the other company. Outside of allowance£9.95

Total charges outside of allowance£30.92

One-off charges and credits

Early Termination Penalty (VAT Exempt)£98.04Separate Payment Handling Charge for Non-DD/BACS£3.00Total one-off charges and credits£101.04

This all adds up to: £173.44


OK, so i'll explain....

She ran up to have Web 'n' Walk added to her contract, so she could browse facebook etc while out and about / breaks at work. She specifically told the call centre worker that she wanted the internet web n walk. It appears she has had the Blackberry email added instead. Obviously she didnt want this, and hasnt used the feature. AND has been charged for her internet usage - £19.51 +VAT.

AND theres an early termination fee of £98.04... what the hell's that for?


T-Mobile are being very unhelpful, don't seem to think that their non-english speaking member of staff was at fault, and wont explain the hundred quid cancellation fee.



anyone else having problems? oh and t-mobiles response... "if you don't pay this bill we'll cut you off". nice.

Groovygirl

One-off charges and credits

Early Termination Penalty (VAT Exempt)£98.04Separate Payment Handling Charge for Non-DD/BACS£3.00Total one-off charges and credits£101.04


The above charge is usually because the contract has been cancelled. They work out how long you have left on your contract times that by how much your price plan is and then they arrive at the figure.

The Non DD charge of £3 is because you dont pay by direct debit.

Request to speak to a manager and demand that they find the recording of your call if you cant get any joy.

banger9365

i had an early termination fee on my account this month ,they cancelled my blackberry booster which never asked for ,the month before i rang up and spoke to technical cs to find out why bb was not working right ,simple no blackberry booster which i had ,they put it back on.
bill came and it had a early termination fee
e-mailed them got no reply so rang them and got the account put right with out speaking to a manager put did get a uk call centre and with out having to explain what happened
so i am waiting for my next bill bill to see how they mess up this month