Accident in hotel

joshieg3011

Hi there,

Just wanted some advice, please. Last week we went away for a short break to a hotel we go to around 3 times a year with our family. We were in the swimming pool showers and I slipped badly and fell and hurt my elbow and the back of my head. I was quite dazed at the time but the hotel very kindly ran me to the local hospital to get checked out. (They didn't have any x-ray facilities due to it being a small hospital, but the nurse thought nothing was broken).

Anyway, on returning to the hotel I spoke to the Duty Manager and informed him of what had happened and said I thought the tiles on the floor were very slippery. They have non-slip mats around the corridors but none in the large family showering area. He said they were non-slip tiles although could be slippery when wet!! He was going to have a health and safety check done on the area.

We are now back home and my elbow has the worst bruising I've ever seen and is also really painful to move. I told my neighbour about this and she said I should write to the hotel to complain. She said she had gone to this hotel before and the fire alarm went off at 3.00am. She wrote to them when she got back, complaining that she couldn't get back to sleep because of this and they sent her a voucher for £50.00!

Basically, do you think it is cheeky of me to write to them in the hope of them sending me a voucher for my inconvenience?!

Your thoughts, please!

McKneff

write to them and ask for a copy of their health & safety report that they were going to have done.

sarahg1969

I've sent you a PM, OP.

foxwales

You were in a shower and you slipped.

Common sense says that if you are in a shower the floor is likely to be wet and slippery. How is the Hotel at fault?

They appear to have taken reasonable care of thorough fare areas and even have non-slip tiles, they even took you to the hospital which shows care and attention to their customers.

Why do you feel you are owed recompense for slipping in a shower, does someone always have to be at fault for every accident?

Sorry to be so harsh, but it sounds like your ambulance chasing.

joshieg3011

Thanks, all - I hadn't really given it any thought until I spoke to my neighbour. Yes - I didn't know what to say to her when she told me that. We go there a lot and the fire alarm has gone off a few times in the middle of the night as they have a really sensitive system but I think having a broken night's sleep is better than not waking up at all!

aliasojo

joshieg3011 wrote: »

I told my neighbour about this and she said I should write to the hotel to complain. She said she had gone to this hotel before and the fire alarm went off at 3.00am. She wrote to them when she got back, complaining that she couldn't get back to sleep because of this and they sent her a voucher for £50.00!

:rotfl:What a hard neck. I'd be embarrassed to admit if I did that.

joshieg3011

I know - I couldn't believe it either. She's a very posh, church-going kind of person so it was so unlike her to do something like that! Must be the credit crunch - it's affecting everyone!

pendulum

Your neighbour got a voucher for £50 which she must use against a future stay at that hotel? If so, it's a good way to encourage a customer to return when they otherwise might not and still make some profit out of them.

If you wrote in asking for a £100 voucher to be redeemed against a stay at that hotel again, and agreed no further action regarding your injury if they issued it, you'd almost certainly get it. But you'd need to have "no shame". After they were nice to you and ran you to the hospital etc, I'd feel bad "complaining" and asking for "compensation", which is what you'd really be doing. I think I'd be too ashamed to redeem the voucher if I wrote in to complain under those circumstances,.

dacouch

sarahg1969 wrote: »

I've sent you a PM, OP.

Why do you have to send a PM to the poster, this is a forum and any advice you have could be helpful to other posters.

Sending PMs without posting advice is not what MSE is about, I hope you are not touting for business.

dacouch

If you do write to the hotel and are interested in receiving a voucher then I would suggest you wait a few days to see how the injury settles down. If it settles down and your happy receiving a voucher then by all means write a letter, I would suggest you mention in your letter you would be happy to receive the voucher as full and final settlement. If you do not include this the Hotel may be worried that sending a voucher accepts liability and that you may put a much bigger claim in at a later date.

The hotel may appreciate your letter as it may bring the possible danger of slipping in the showers to their attention which can mean they may take actions to try and prevent future slipping.

The other option is to go through a no win no fee solicitor (Although you may have legal expense cover on your home insurance which will cover the claim). If you go down this route then they would have to prove the hotel was negligent.

McKneff

joshieg3011 wrote: »

I know - I couldn't believe it either. She's a very posh, church-going kind of person so it was so unlike her to do something like that! Must be the credit crunch - it's affecting everyone!

yes, it making everyone greedy!!!!