BT Unlimited Evening & Weekend Calls packages for £1 less until 15th August 2009

djnield

I don't know how the contract I was given differs other than she said I was contracting for 12 months. I asked what happens at the end of the contract and she said I would receive another letter inviting me to renew?

Heinz

djnield wrote: »

I don't know how the contract I was given differs other than she said I was contracting for 12 months. I asked what happens at the end of the contract and she said I would receive another letter inviting me to renew?

You're obviously now on what BT calls a 'renewable contract' and you should (although some haven't recently) receive a letter a few weeks before the 12 months is up asking whether you want to renew for another 12 months (if you don't reply, the contract is automatically renewed for another 12 months).

RatAtAt

It may help someone to know that the Geo No for BT Options Team is 013244 50720
They seem the only people who know about the £1 off offer, which expires tomorrow.

BT_company_representative

Hi djnield,

Just to clarify as your contract end term approaches a letter will be sent advising that your contract will automatically renew unless you contact us to advise otherwise. If you are a paper free customer who does not receive paper bills no letter will be sent. The renewal information will be in the calling plan section of your online account. You will also be advised from here what you need to do if you do not wish to renew your contract. If you PM your account details we will certainly have a look at your option and check your contract etc.

Many Thanks
Donna
BT Support

Heinz

BT_company_representative wrote: »

Hi djnield,

Just to clarify as your contract end term approaches a letter will be sent advising that your contract will automatically renew unless you contact us to advise otherwise. If you are a paper free customer who does not receive paper bills no letter will be sent. The renewal information will be in the calling plan section of your online account. You will also be advised from here what you need to do if you do not wish to renew your contract. If you PM your account details we will certainly have a look at your option and check your contract etc.

Many Thanks
Donna
BT Support

That, clearly, is the problem.

In fact, it's a procedure which has to be changed IMHO.

djnield

I am a paper free customer and have been since they first offered the free weekend and evening option. Have just completed 12 months of that contract but I still received the renewal by letter this month. Just in case the rule has changed I will set a reminder for next year though. I only usually check the bill amount rather than drilling down further so if it was mentioned amongst the package detail I'd likely miss it.