Barclays Pinsentry this morning

Katy_M_2

Morning All

Have just tried to log onto Barclay on-line banking. The website has a new look (not sure if this happened today or not as haven't logged on for a few days)

I can't seem to log in using my pinsentry. I've tried several times and triple checked all my details.....anybody else having a problem this morning or am I being tick??!

Katy xx :mad:

niccy_ulverston

hi katy,
i logged in this morning using my pinsentry with no trouble whatsoever.
im pretty sure the site went live this morning as i checked yesterday and it was on the old site.

dont mean to sound patronising but you are entering the last FIVE digits of your card arent you? it used to be 4 for a long time, but is now 5.
then enter ur card i the reader, press identify, tap in ur pin, and the 8 digit code in the 2 boxes beneath...

if you do that and still have an issue i'd contact them if i were you.
hth x

niccy_ulverston

oh, and sometimes i find it errors if i dont remove the card from the reader after tapping in the 8 digit code, before clicking continue... i have no idea why, as i wouldnt have thought this should make any difference!

Katy_M_2

niccy_ulverston wrote: »

hi katy,

dont mean to sound patronising but you are entering the last FIVE digits of your card arent you? it used to be 4 for a long time, but is now 5.

Enter the last 4 digits of the card number on any of your Barclays
debit cards or Authentication Card into the box here:

It's only asking me for four digits......and there is only space for four!???!

Have just tried again and it still won't let me. Was hoping I wouldn't have to resort to ringing them but looks like I will have to!

Thanks for your help anyway xx

Katy_M_2

niccy_ulverston wrote: »

oh, and sometimes i find it errors if i dont remove the card from the reader after tapping in the 8 digit code, before clicking continue... i have no idea why, as i wouldnt have thought this should make any difference!

Yeah I find that too sometimes....very strange!!

Will have to give them a call

pelirocco

Ive logged on this morning , cofused over the new look , thought I had opened the wrong page , mine only asked me for thr four digits as per normal

have you tried rebooting your pc?, clearing cookies?

Katy_M_2

Will try rebooting and clearing everything before I ring them!

Thanks

moneysavingmarrow

You are trying to access the account with the correct card aren't you. (If you have more than one account there).
Check the account number you are trying to access.
I had no problems this morning.....only useing the usual four digits!

Katy_M_2

After rebooting and clearing my cookies it is now taking me to a different looking page and asking me for my FIVE digit passcode!

I think I will just ring them as am getting nowhere!

Don't usually have any problems....I'm not stupid honest! ;o)

Batchy

mine worked fine... good luck fixing it!

I like the new look!

Katy_M_2

Woohoo I'm not stupid!

They're having loads of problems with people with internet explorer version 8!

They are looking into it and getting back to me later on today.

Will let you know the outcome.

Phew....now I'm 45 minutes behind at work...oopsy