Can Orange do this - please advise.

dhil1on

I took out an 18m contract with orange last July/August time, it was the Canary 40 but at the time they had a -£5 promotion so its £35 per month.
With this i recieve 850 mins 500 messages unlimited orange calls and unlimited internet.

I then went to B'ham uni, had terrible reception and had an internal call so I get a message from Orange bestplan around feb time.
They reduce my line rental but £10 -suits me fine and at the time I am told I can go back to my original plan exactly when I want obviously effective from next billing date.

Im home now and using the minutes fast so I decide to go back up.

I spoke to two members of staff and also a manager and heres what Ive been told.

Orange no longer do the Canary 40 or any Canary package due to unlimited orange mins but after a couple of hours I had a call telling me I can have it back.

BUT

My unlimited orange internet was capped at 500mb when I took the contract out at the beginning and now they are only giving me 250mb?
The manager tried to persuade me it was not part of the tariff or contract and was a goodwill gesture.

I did not request the free bundle at any time, and It was a clear marketing promotion that they had at the time last year otherwise I wouldn't have bothered going with orange! Both the representative and manager have told me that 250 = 500 but clearly it doesnt its 2x difference and if I go over 250 to 500 then Im paying for it.

Can someone please offer me some advice I have got the address where I can escalate the issue to but the manager didn't seem very bothered - im getting the feeling they are using a loophole by just stating that the free internet bundle when I took out my contract is not part of the bundle?

I either want my tariff returned to as it was when I took out the contract or I want to cancel the contract immediately as Im being offered a tarrif which costs the same but half the internet allowance.

If anyone can shed some light on this I will be very grateful.

Thank you

dil1976

Maybe this thread can help?
http://forums.moneysavingexpert.com/showthread.html?t=1825687

Could be worth looking into to cancel your contract?

dhil1on

Will this apply to my tarrif I have not recieved any text message?

dil1976

I am pretty sure everyone will get it eventually, unless Orange dedcide against this move as it seems quite a few people are using this as a excuse to terminate their contract without penalty.