I have no reservation confirmation !!

lfc84

I booked a flight with VLM using Expedia (trading as Greenbe - because it was cheaper then booking direct). VLM then cancelled the flight, but offered to reacomodate me on Aer Arran. I took this option and told both VLM and Expedia the date & time of the Aer Arran flight that I wanted to be on.

After 1 week, i had not received a revised confirmation from either Expedia or Aer Arran. So I call Aer Arran who tell me verbally that I am on the flight that i requested. BUT they wont give me the confirmation number or send me a confirmation. They say it must come from the travel agent.

Here are the replies:

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Dearlfc84

Thank you for your email regarding your flight reservation.

As the booking is now under the airlines control we cannot send you an updated confirmation, in order to have this sent you will have to call the airline in order to provide them with your e-mail address.

I sincerely apologise for any inconvenience that this may cause to you.

Thank you for using Greenbee.

Yours sincerely

Andrew
Greenbee

Dear lfc84,
Thank you for your recent e-mail.
You will have to contact your booking agent as that is the e-mail address we have in your booking and that cannot be changed unless you can confirm Data Protection details ie address in booking, e-mail address in booking and the form of payment and last 4 digits of the credit card if any was used.
Kind Regards,
Angela
Aer Arann Reservations Team
0818 210 210 (irl) 0870 876 7676 (uk) 00353 818 210210 (rest of world)

Thank You for your email.

I am very sorry to say that we do not have access to the airline's system to see the changes that they made. If the changes were made directly with the airline they must send to you the confirmation.

If you wish to discuss this with a customer services Representative we are available 24 hours on 0871 226 0808 (Calls charged at 10 pence per minute BT rate. Charges may vary from other networks.) or from outside the UK on +44 2030248211 (usual costs apply).

I am sorry that I could not be of more assistance to you.

Yours sincerely

Michelle
Greenbee

WHAT CHANGES ????


Im feel like i am banging my head against a brick wall !!!!!!!!

Has anyone got any suggestions ?

richardw

The travel agent has your money, get them to sort it out or ask for a refund.