T-mobile - Joke

Pressleyno1

What a terrible terrible service. I recently got a new phone from , about 6 weeks ago. I gave it a few weeks, before I phoned up with my first complaint. The signal on the phone was really bad, no matter where I went, it'd cut out during important calls, or people were just getting sent straight to voicemail.

So the guy said to try the sim in another t-mobile phone which I did, same problem. I phoned back and he said it must be the handset, so I got sent out a replacement handset. Guess what, same problem, not a thing changed.

I've just phoned up regarding the cancellation of the contract due to the unreliable service I'm being probvided. The guy basically said that its past a '7 day cooling off period', and that I'd have to pay off the contract in full. Either that or write to the customer services.

Not a happy bunny, the contract is 18 months, 18 months with a very un reliable service, no thanks.

What can I do ?

wlfc1

I don't think you can do very much really, its always a good idea to check out network reception in the area you intend to use it, for example only two networks receive a signal where I woek (02 and 3) .

I alsp don't understand why people are signing up for 18month contracts ?, suits the networks but a long time to be tied in.

good luck though

BlueICe_2

exactally and with an 18 months contract u will get 2 phones in 3 years where as with a 12 month contract you will receive 3 phones in 3 years

littleredcorvette

BlueICe wrote:

exactally and with an 18 months contract u will get 2 phones in 3 years where as with a 12 month contract you will receive 3 phones in 3 years

But not everyone wants a new phone every year. This is the first contract deal I've ever signed up to as it works out much cheaper than my previous PAYG deal. I'm really pleased with my D600 (which would cost between £250 - £300 to buy on PAYG) and it's the best phone I've had.

Obviously, if you do want a new phone every year, then Flext is not for you.

gtz101

If its a netowrk problem - T-Mobile WILL have to sort it out. If its a handset problem, they again need to sort it out. Doesnt matter if 7 days are up, they have to sort it out as you only spoke to them reently after signing up, contact your local trading standards