T-Mobile N96 Problems

scottymo76

Hi

Just looking for some advice before I call T-Mobile back:

I purchased a Nokia N96 arounf 4 months ago on an 18 month contract

I have had a number of issues with the handset primarily the screen developing a small flaw (it wasn't dropped) and it freezes and switches off A LOT

I contacted Nokia (as T Mobile could offer no technical assistance beyond 'buy a new battery) who advised me the freezing etc is down to the firmware. They acknowledge these issues and state they have upgraded the firmware several times. I cannot access this firmware as I have a branded T-Mobile phone. Nokia tell me the firmware updates are provided to all operators and it is up to them to customise and release to there customer base.

Before I call T-Mobile (who will not provide the new firmware) do I have a case to cancel my contract since I have a sub-standard handset that they refuse to upgrade?

Thanks in advance for any advice

Scott

SuiDreams

What version firmware do you have my N96 is TMobile branded and have been ablt to upgrade to version 12 about a month ago. I had to update via the PC is wasn't available on the update overair option.

SuiDreams

Sorry forgot to add I got my N96 in January/February and not had any problems with it at all. Have you tried posting on Nokia Discussions forum as there are a lot of helpful people on there.

rachel6188

i had problems with the n95 and i had it repaired and it was a electrical fault...i had the same problems with it.
hth rach x