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3 Mobile £150 Deposit ... Help!
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Hi all, Sorry if this has been mentioned elsewhere. I did search but nothing immediately shows up.
Anyway!
So ill try keep this brief! Just over 5 years ago a young 21 yr old me walked into a superdrug store and was approached by a 3 mobile salesmen. Long story short i wanted a acontract phone and failed the credit check. NOT A PROBLEM SIR! £150 pounds later i was told id be given my deposit back at the end of the contract.
13 Months later (1 month after the contract had expired) I recieved an unexpected phone bill which i disputed as id binned the sim card ..... this dispute for money i did not owe went on for a year ... then finally i spoke to someone with an English accent who apologised and wiped the debt completely ... i forgot about the deposit.
Then a couple of Months ago i recieved a great big red threatening letter from Lowell Portfolio claiming i still owed £100 ... i called my old friends 3 (its great to see the customer service is still shocking) and they said yes you still owe .... so i said well you lot still owe me £150 deposit. "You can claim that back sir once the outstanding balance is cleared" .... So i left it for a while then i recieved another letter stating pay a settlement fee of £50 ... so i thought ill pay £50 and then ill claim back £150 ..... apparently not!! One month on after paying the settlement fee I am still trying to get 3 mobile to send me my deposit. Ive been told 3 times that they will investigate it and then someone will call me back in 48 hrs ... then they dont. I jus got off the phone to another guy who now says The payment of £50 is now showing as paid and all i have to do is get a bank statment with proof that i paid this deposit 5 years ago and send that to them.
Something tells me it wont be that easy ... in fact im expecting them to say you only paid £50 and not the full amount so your claim for the deposit is now VOID!
Has anyone here got any advice or similar experience with this shoddy lot!!
Thanx!!
:money:
Anyway!
So ill try keep this brief! Just over 5 years ago a young 21 yr old me walked into a superdrug store and was approached by a 3 mobile salesmen. Long story short i wanted a acontract phone and failed the credit check. NOT A PROBLEM SIR! £150 pounds later i was told id be given my deposit back at the end of the contract.
13 Months later (1 month after the contract had expired) I recieved an unexpected phone bill which i disputed as id binned the sim card ..... this dispute for money i did not owe went on for a year ... then finally i spoke to someone with an English accent who apologised and wiped the debt completely ... i forgot about the deposit.
Then a couple of Months ago i recieved a great big red threatening letter from Lowell Portfolio claiming i still owed £100 ... i called my old friends 3 (its great to see the customer service is still shocking) and they said yes you still owe .... so i said well you lot still owe me £150 deposit. "You can claim that back sir once the outstanding balance is cleared" .... So i left it for a while then i recieved another letter stating pay a settlement fee of £50 ... so i thought ill pay £50 and then ill claim back £150 ..... apparently not!! One month on after paying the settlement fee I am still trying to get 3 mobile to send me my deposit. Ive been told 3 times that they will investigate it and then someone will call me back in 48 hrs ... then they dont. I jus got off the phone to another guy who now says The payment of £50 is now showing as paid and all i have to do is get a bank statment with proof that i paid this deposit 5 years ago and send that to them.
Something tells me it wont be that easy ... in fact im expecting them to say you only paid £50 and not the full amount so your claim for the deposit is now VOID!
Has anyone here got any advice or similar experience with this shoddy lot!!
Thanx!!
:money:
0
Comments
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pretty sure this company were on Watchdog a couple of months ago...do a google search with Lowell and Watchdog...
I am sure it was 3 that was used as well....0 -
Lowell Portfolio often get mentioned on here, :eek:as far as the debt is concerned probaly best forum to post on for advice is here.
http://forums.moneysavingexpert.com/forumdisplay.html?f=76&order=desc
As far as the deposit is concerned try an e mail to
3 Executive Office
Hutchinson 3G UK Ltd
123 St Vincent Street
Glasgow
G2 5EA
email: [EMAIL="executive.office@three.co.uk"]executive.office<A>three.co.uk[/EMAIL]
Often does the trick.0 -
Just issue a court summons against them and they soon act fast...
I was in much the same situation as you.....
Darren0 -
How do i go about issuing a court summons? Oh and i've just emailed that email address. So fingers crossed
;). Oh and thanx for the help!! 0
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