Madasafish!

cheghead

I have just spent over 4 hours trying to get on line with these 'cowboys' after migrating from TalkTalk. I called the 0870 'helpline' and the operator was condesending and rude. He eventually hung up on me after I had been on for 20 minutes when I told him I was not happy with the advise he was giving. I eventually got it going myself (still not sure how and it will probably stop working soon). If I can get out of this I would but I have noticed there is no postal address that I can find for Madasafish.

Madasafish: I am Mad AS Hell!

I have to add that since 'I got myself up and running' everything is running much quicker than TT. Just hope it continues?

cheghead

Forgot to mention when I signed up it said I would get speeds of 3.5mB or faster. When I did a speed test I got 0.71mB. Bloody slower than my 1mB service with TalkTalk. Grrrrrrrrr!

cheghead

. Madasafish's philosophy
Madasafish's philosophy is to provide straightforward internet access to our customers combining speed, reliability and above all, simplicity.

HA HA!

espresso

Please do elaborate on your particular problem, as at the moment you sound like you are the one who doesn't know what you are doing!

cheghead

espresso wrote:

Please do elaborate on your particular problem, as at the moment you sound like you are the one who doesn't know what you are doing!

I think if you read the above posts it says it all.

Working fine with TalkTalk-Migrate to Madasafish-No internet connection!

If you sign up to a new ISP and are having trouble getting to connect you would expect some useful help instead of being told to restart the computer x amount of times. I have used several ISP's in the past and not once have I had to go to their helpline just to get the internet to connect.

sloughflint

espresso wrote:

Please do elaborate on your particular problem, as at the moment you sound like you are the one who doesn't know what you are doing!

You sure know how to calm situations down, Espresso!! What's your line of business?

What a pity Cheghead.
I am sure things will settle. I've been with Madasafish a little longer than you. Everything worked out fine. I am also a little under 1 meg. It was hard to know what it was with TT as they didn't offer a speed test as far as I know.
GOOD LUCK!

cheghead

Ok I've calmed down a bit now and fingers x'd everything is going ok and does seem quicker than TT. Still wouldn't recommend using the helpline (which apparently is in South Africa....strange).



Thanks for the re-assurance sloughflint

izzitme

cheghead wrote:

If I can get out of this I would but I have noticed there is no postal address that I can find for Madasafish.

Madasafish: I am Mad AS Hell!

From the Madasafish website

Snail Mail
If you would like to contact us the old fashion way, please address your letters to:

Madasafish
9-10 Grafton Street
London
W1S 4EN

They have had some problems since the weekend after BT upgraded some equipment, but everything seems OK again now.
HTH

Madasafish_Customer_Care

Hi Guys,

I'm sorry that I wasn't online for the last few days to catch this thread.

In the future, please feel free to Private Message me if you are having any trouble with the connection or you have any questions about our services. I get notified of Private Messages via my work email and if you contact me between 9am - 5:30 pm on a Private Message - Monday through Friday (with exception to bank holiday weekends) - I can expediate any technical queries that you have.

Cheghead, I'm sorry to hear of your connection problems and please PM me your username if you do continue to experience them.

Kind regards,
Samara
Madasafish Customer Care

skiddy2k

another happy Madasafish customer!... i think