Sky are destroying our lives

OldGreyFox

smcaul wrote: »

Does it matter? She has now stopped the service!!!!

If would have helped if it had been on the residential line in the first place .

ebeneezer_2

Don't get me started on the busines line thing as then I'll start ranting about BT too.
Way back I needed broadband for work and was told at the time that my personal phone line was not suitable. I had to have a new line installed which my company then organised broadband for. When I left that company I still wanted a broadband service so decided to go with Sky as they had the whole TV/Broadband/SkyTalk deal and kept it on the business line since I was still under the impression that the personal line couldn't cope.
It now seems that my personal line can take broadband - so I'd like my new provider to use that one so that I can cancel the business line since I don't actually use it for anything other than broadband. Hope that clarifies things???
Thank you all very much for your advice:
Unfortunately we live in an area with very poor mobile signal so that's not really an option I have a dongle for my laptop and trying to do anything on Excel is painfully slow. We are currently trying to have our personal landline switched off/on to see if that will inactivate the tag so that we can then get it removed. Unfortunately we seem to keep getting put through to some poor BT Wholesale people who are apparently not a customer facing department and they always sound like they will be sacked for talking to you. As there is no trace of where you were transferred from they can't even transfer you back so you end up having to start the whole process again.
I really don't want to lose my current number as I've had it for nearly 10 years so I'd have to contact lots of people to notify them of a change and would be bound to forget some.
Out of all this, we have had no feedback from Sky (despite empty promises time and time again that they will call). However, the provider that we are hoping to switch to have been notified of the OFCOM complaint (although I don't really understand why) and they have been leaving messages to apologise for all of the trouble we are having!!! Bizarre. Lets just hope that when we finally do switch our new service provider is as helpful. At least the call centre is UK based.

Jemma-T

Have you asked (ie paid) someone to install you a new line -I actually mean new cable. Pay the costs then get them back if you can. Transfer your phone number too once things are up and running.

Sitting back complaining about poor service isn't getting you very far forward.

If your telecoms are that important get a new line installed.