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Escaping Mobile contract - I've done it twice!
I have just read the article entitled "Can't escape your mobile phone contract".
I have actually done this twice.
the first time we found a good deal with 3 and I was with T mobile. They sent us a letter saying that they were now charging an extra £1 per month for itemised billing, and this was a contractural change.
Hence I exercised my rights under contract law and hilighted that they could NOT impose a change in the Ts and Cs and hence they were obliged to release me fromthe contract should I wish.
They agreed.
The second time we were with Orange, and the local transceiver developed a fault, that Orange didn't know about until I told them!
As a result the area I live in was without reception for 2 weeks. As I use my mobile for business this was unacceptable. I received a £20 credit on my bill for each contract that was affected.
Even after the reception was fully restored, I was affected by bad reception in my area. Orange admitted this was a problem and couldn't do anyting about it. I eventually spoke to their executive department who agreed to release me from both contract, once I was connected to another network. all I had to do was return the phones at their expense.
I have to say I would definitely consider Orange again should they sort out their network problems.
H
I have actually done this twice.
the first time we found a good deal with 3 and I was with T mobile. They sent us a letter saying that they were now charging an extra £1 per month for itemised billing, and this was a contractural change.
Hence I exercised my rights under contract law and hilighted that they could NOT impose a change in the Ts and Cs and hence they were obliged to release me fromthe contract should I wish.
They agreed.
The second time we were with Orange, and the local transceiver developed a fault, that Orange didn't know about until I told them!
As a result the area I live in was without reception for 2 weeks. As I use my mobile for business this was unacceptable. I received a £20 credit on my bill for each contract that was affected.
Even after the reception was fully restored, I was affected by bad reception in my area. Orange admitted this was a problem and couldn't do anyting about it. I eventually spoke to their executive department who agreed to release me from both contract, once I was connected to another network. all I had to do was return the phones at their expense.
I have to say I would definitely consider Orange again should they sort out their network problems.
H
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Beside this ordinary man is a great woman
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