PayPal appeal

TurkishDelight

Paypals resolution process is simple- the seller can't provide proof of delivery, they lose. The buyer says the item is not as described, they win, and have to send the item back. The buyer says that the item is fake- they have to prove it, and usually destroy it. Paypals job is just pretty much a case of timed button pushes, but to admit to that would make them look stupid, so they don't.

RFW

TurkishDelight wrote: »

Paypals resolution process is simple- the seller can't provide proof of delivery, they lose. The buyer says the item is not as described, they win, and have to send the item back.

Just to confuse the issue, I have in the past won a dispute for an item not received without tracking, it was a matter of proving the buyer had the item ( he was reselling it!) and I have also won an item not described dispute (as the seller) on two or three occasions, these were probably rare cases, but they can happen. It would depend on the standing of the seller, I sell a lot and rarely have any disputes, much less than one in a thousand, I know having written that I'll be on here with several popping up in the next few days.

If you are planning on taking a company such as Paypal to court please do it for money and not principles, in other words if it is not a substantial sum (I'd say under £150) it will end up costing you more than you are likely to get back, whatever the circumstances.

cyril82

RFW wrote: »

If you are planning on taking a company such as Paypal to court please do it for money and not principles, in other words if it is not a substantial sum (I'd say under £150) it will end up costing you more than you are likely to get back, whatever the circumstances.

i just have to point out that the above is not strictly accurate, there is no reason why it would cost you more and you would of course be seeking the return of your court costs from paypal, the only time it would cost you is if you lost, presumably if you are going to court you feel confident of winning and have weighed up the possibility of losing and are prepared to lose the issue fee if you do.

so to say it would cost you more than you would get back in any circumstances if the amount is below £150 is wrong, even if you claim for a £50 debt and lets say for arguments sake you incurred court costs of £100, you would get back £150 if you won in the county court.

RFW

cyril82 wrote: »

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so to say it would cost you more than you would get back in any circumstances if the amount is below £150 is wrong, even if you claim for a £50 debt and lets say for arguments sake you incurred court costs of £100, you would get back £150 if you won in the county court.

That's not what I was saying, yes you may win and you would probably (but not always) get costs back. If a claim is defended you then have to pay out more money, you have to attend court or employ legal representation, there is a lot more to lose than just the financial layout and that's if you win, if you lose the case you lose it all and may have to pay costs for the other side too, who would no doubt be using the most expensive lawyers available.
As with anything on here, if in doubt don't take the advice of faceless anonymous people on the internet, seek legal advice or go to Citizen's Advice.

cyril82

RFW wrote: »

As with anything on here, if in doubt don't take the advice of faceless anonymous people on the internet, seek legal advice or go to Citizen's Advice.

Agreed, which is why i advised seeking independent legal advice in post 10.