PayPal appeal

shinjukumaster

A PayPal appeal was awarded in favour of the other party. I had asked PayPal for details of their processes and procedures, as this was quite a technical matter - yet none was received. If it was open and transparent, I might be able to accept PayPal's decision. However, it appears to have been very much a closed-door decision. If anyone an offer advice on pursuing this matter through legal channels I will very much appreciate it. It is a matter of principle, but a significant sum of money is involved. Thanks

soolin

Are you the buyer or the seller and what dispute was raised against you?

shinjukumaster

My question really is, does anyone have any insight or knowledge on PP's procedures for problem resolution? Decisions appear to be made behind a closed door, with zero transparency. If they have nothing to fear, why do they not make their processes clear, and accountable?

Has anyone successfully pursued eBay and/or PP for damages?

Information most welcome.

It matters not whether buyer or seller - this is a matter of principle, and consumer rights for all.

cyberbob

shinjukumaster wrote: »

It matters not whether buyer or seller - this is a matter of principle, and consumer rights for all.

We cant really give you any information unless we know you have followed correct procedures and what you were claiming. If you dont wish to tell us that is fine but we'll jump to our on conclusions (that paypal probably made the correct decision). If we dont know how can we judge if there is a chance you may have a case? So if you do want opinions and your 'consumer rights for all'! What was the claim? If not I doubt you'll get much response

shinjukumaster

cyberbob wrote: »

We cant really give you any information unless we know you have followed correct procedures

Who is 'we'?

Perhaps you know something that I don't.

What are the correct procedures exactly? If you have anything more than a) file a claim, b) lose access to one's funds, and C) wait for PP to decide, please do let me know!

piratefairy

What was the dispute for?? Are you the seller?? What did PP give as reason in their email correspondence with you??

cyril82

seems like you are asking more of a hypothetical question really, your reluctance to give basic details is strange but i'll throw this into the mix for you.

Paypal do not have any legal authority to adjudicate and subsequently award any party financially, therefore any decision they make is not a legally binding one.

what that means is if they freeze some of your money then subsequently give it away to a third party be it a buyer who claimed the money back or whatever and you feel you have strong argument that the decision was wrong, you can challenge the decision in the county court by claiming back the money they gave away.

an example being, you sign up to paypal you agree to their dispute resolution procedures, you sell something buyer pay's takes delivery and opens dispute, paypal refund buyer without you getting back your goods you can go after paypal for your money as they took it from you and gave it away, therefore they owe you. the fact you agreed to the process in the terms and conditions has little legal implications because any contract term which leaves you exposed to unusual or unreasonable risk of loss is unlikely to be upheld by a court.

One massive thing that paypal users have over paypal themselves when going to court is that the money at all times legally belongs to you, even when it is on hold under paypal's 21 day rule it is still legally yours, there is no time from when the buyer pays you that the money does not belong to you legally, it never belongs to paypal legally and so ultimately you have the authority to decide what happens to your money and if paypal ignore or disobey you in giving away your money they will need a damn good reason for doing so to successfully go in front of a court to defend their actions.

soolin

I would also add that if money was reclaimed from you because you failed to do something routine, like use tracked delivery for a high end item, then the answers you will get will be different to those if this was something more sinister.

However you are perfectly entitled to keep this hypothetical but since that means there are a multitude of possible answers depending on scenario I could not possibly comment further on whether legal steps should be taken.

shinjukumaster

cyril82 wrote: »

Paypal do not have any legal authority to adjudicate and subsequently award any party financially, therefore any decision they make is not a legally binding one.

cyril82, thank you so much for answering my question!

I felt that was the case whilst speaking with PP today. They said I could send information to them by e-mail, to which I replied, 'yes, but that is not a legal document', and proceeded to challenge them as to what was the legal basis for their actions...

Without going into detail, which is not necessary, that is precisely what I needed to know, and has emboldened me to pursue the matter.

If their 'dispute resolution procedure' was transparent, that would be evident to all. What I gleaned from PP's attitude was, 'we don't give a damn'. I am now waiting for an e-mail with the address to send my legal documents!

Thank you again for interpreting, and answering my question.

I'm sure it will be helpful to many others.

cyril82

well, glad i was of some help, although obviously i don't really know what your complaint is so be sure you are happy you are doing the right thing before committing to any action and seek some independent legal advice if needs be.

oh and just to save you a long wait paypal's uk address to serve any court papers or correspondence is ,

PAYPAL (EUROPE) LTD
WHITTAKER HOUSE
WHITTAKER AVENUE
RICHMOND
SURREY
TW9 1EH,

StaffsSW

shinjukumaster wrote: »

Without going into detail, which is not necessary, that is precisely what I needed to know, and has emboldened me to pursue the matter.

I'm sure it will be helpful to many others.

Good luck with this.

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