Tiscali Nightmare provider

kernowboy_2

ANYONE considering Tiscali - DON'T DO IT!!!! I have been without broadband for well over a month now. The people manning their 'customer care' lines are totally inept. I have been trying to sort out a payment problem for six months now - they seem incapable of taking credit card/debit card payments. Each time I phone up - running to dozens and dozens of times on their 0870 lines, they tell me it is all sorted, well I believed it the first time! If you want inept customer services, being lied to, never being able to speak to the same person twice in at least 4 different call centres, technical call centre in India where I could not even be understood - Tiscali is the one. There are much better reliable providers out there - pay the extra if necessary. I am moving to Nildram and you can bet I will let you know how I get on with them,

Froggitt

Im sorry you didnt do a quick surf of this forum before signing up with them. Your experience sounds about right.......but if youve only been without broadband for a month, you have about another five months to go.

Ken68

Big shake up soon, anyway, with Carphone Warehouse doing calls and broadband and line rental for £20.99p.
Curious, I've been with Tiscali Daytime Plus now for two years, not a spot of trouble.£8 a month all day every day. Not evenings or nightime.

iwanttosave_2

I stand by what I said in the last thread that you did

http://forums.moneysavingexpert.com/showthread.html?t=182387

Riyaad

ive been on tiscali 1mb for well over a year now and ive had no problems! the price has even gone down from £15.99 to £14.99 since i first got it! its "well wicked" as they say!

Toxteth_OGrady

DON'T TOUCH TISCALI WITH A BARGEPOLE!!

See here.

Also these links here and here are not atypical of Tiscali user comments around the forums - there's plenty more should you choose to look.

I'm sure they must have some satisfied customers who have never had a problem but they appear to be the minority.

CAVEAT EMPTOR.

:cool:

TOG