Direct Line-AVOID!CUSTOMER SERVICE HORRENDOUS!!! WHICH INSURER DO U LIKE >#?

mattymoo

Quentin - the quality of new staff can be patchy. I remember an old employer of mine dismissing an intake of 30 new staff during their call centre training. Acted like they were still at school. Thankfully they never let them loose on the phones.

aboxa

mattymoo wrote: »

aboxa - sounds like you were certainly getting some duff info along the way there. Hope you got it sorted in the end.

One tip for the future is to make a note in your diary of when you called (along with the time) and make a note of the person you spoke to. Make it clear to them as well that you know the name, usually in the summing up - "So Fred Bloggs, we've agreed that you will call me tomorrow morning about blah blah and you will arrange for xxx to do yyy - is that correct Fred?" -

It makes them less inclined to dump the file for someone else to deal with next time you call. The diary note also means they can trace any recordings of the conversation to check what was actually said.

this sounds like a great idea, good tips there ..

i think i was a bit nieave to be honest , having never had to deal with this kind of stuff before, i just presumed that ppl know what there talking about and when they say there going to do somthing they will...

will know for next time ... definatly a good tip to get names down .. thanks

bristol_pilot

I've been with them over 15 years with no problems. I've had 2 claims - 1 theft & 1 accident (non-fault) - and they've been very efficient. Also, I do check prices every year and they have always come out cheapest for me.