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Bank havent responded to first letter!

sebpetch
sebpetch Posts: 12 Forumite
in Reclaim bank & credit card charges
Hello,
What the course of action if the bank havent responded within the first 14 days of the initial letter?

:confused:

Comments

  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    sebpetch wrote: »
    Hello,
    What the course of action if the bank havent responded within the first 14 days of the initial letter?

    :confused:
    Where did you send the letter?
    Which bank was it?
    Was it sent recorded mail?
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • sebpetch
    sebpetch Posts: 12 Forumite
    It was to halifax

    HALIFAX PLC
    TRINITY ROAD
    HALIFAX
    WEST YORKSHIRE
    HX1 2RG

    It was normal mail first class :(
  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    sebpetch wrote: »
    It was to halifax

    HALIFAX PLC
    TRINITY ROAD
    HALIFAX
    WEST YORKSHIRE
    HX1 2RG

    It was normal mail first class :(
    Address is fine but send next letter Recorded delivery to ensure it is delivered to them ;)
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • sebpetch
    sebpetch Posts: 12 Forumite
    ahh, you reckon they simply ignore it...

    I'll send another... and if they dont reply to that what do i do?

    I get the impression the whole process is flawed if they deny everything....

    :tongue:
  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    sebpetch wrote: »
    ahh, you reckon they simply ignore it...

    I'll send another... and if they dont reply to that what do i do?

    I get the impression the whole process is flawed if they deny everything....

    :tongue:
    When they don't we will deal with that scenario then.
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • sebpetch
    sebpetch Posts: 12 Forumite
    Ah ha! They replied today believe it or not, sent me a income sheet ect.

    I've read the tips on what to do on the guide on this site. Anyone have any personal tips on what to do/not to do next?

    Thank ya! :T
  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    sebpetch wrote: »
    Ah ha! They replied today believe it or not, sent me a income sheet ect.

    I've read the tips on what to do on the guide on this site. Anyone have any personal tips on what to do/not to do next?

    Thank ya! :T
    lol, yes, fill in the income and expenditure form and send it back to them with any arrears notices you have(copies of them rather than the originals).
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
This discussion has been closed.
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