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Late Train Departure
I don't know the full story yet but the details I have so far are (I can only assume at this point they are correct):-
I bought and paid for a return fare for my son departing Norwich - Glasgow @ 6:52am this morning. He calls me shortly after that time to say the train is broken and not going anywhere. I tell him to wait and get the next one.
A around 8am his mother phones me to say his ticket is not valid because the first train did in fact leave. I ask why he was not on it and she said he was feeling unwell (hmmm) and they went home briefly.
I have told her to get him on a train and we can sort the money out later. As you can imagine I am incandescent with rage as I fully expect this to cost me an additional £80 or so.
I presume I am stuffed, but is there anyway to salvage anything from this debacle? Is the time the late/delayed/cancelled train actually departed relevant?
I bought and paid for a return fare for my son departing Norwich - Glasgow @ 6:52am this morning. He calls me shortly after that time to say the train is broken and not going anywhere. I tell him to wait and get the next one.
A around 8am his mother phones me to say his ticket is not valid because the first train did in fact leave. I ask why he was not on it and she said he was feeling unwell (hmmm) and they went home briefly.
I have told her to get him on a train and we can sort the money out later. As you can imagine I am incandescent with rage as I fully expect this to cost me an additional £80 or so.
I presume I am stuffed, but is there anyway to salvage anything from this debacle? Is the time the late/delayed/cancelled train actually departed relevant?
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Comments
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If you actually bought a return ticket (as opposed to two singles) then it would be valid on the next train, no problem.
Unless it left early or didn't leave at all the time the first train left is irrelevant.0 -
If you actually bought a return ticket (as opposed to two singles) then it would be valid on the next train, no problem.
Unless it left early or didn't leave at all the time the first train left is irrelevant.
Bought original ticket via trainline as two singles (as the guff says two singles maybe cheapoer than a return). I still can't believe he went home again!0 -
If it was an 'advance saver' ticket and the train did not run then you could have caught the next train.
With most other tickets they would be valid on day of travel for the route selected, but if you simply didn't travel due to personal reasons then you won't get a refund (unless for goodwill), you might also be able to exchange them, but again that is a goodwill gesture.These are my thoughts and no one else's, so like any public forum advice - check it out before entering into contracts or spending your hard earned cash!
I don't know everything, however I do try to point people in the right direction but at the end of the day you can only ever help yourself!0 -
Bought original ticket via trainline as two singles (as the guff says two singles maybe cheapoer than a return). I still can't believe he went home again!
It's actually very rare for a train to be cancelled, unless it is physically impossible to get the train there or there is major signal failure somewhere. They can run many minutes late, usually up until the departure time of the next train.
Hence, unfortunately you probably have no recourse. Unless that is the train was so delayed that you would have been eligible for compensation anyway, although not all operators offer this.Northern Ireland club member No 382 :j0 -
is there anyway to salvage anything from this debacle? Is the time the late/delayed/cancelled train actually departed relevant?
If the train ran, it's time of departure is irrelevant.
Had he travelled on it, and it arrived late, then there could be grounds for compensation, (but this is also irrelevant to this scenario).
If the ticket was an advance ticket, and valid only on that actual departure, then unless the ticket was revalidated before he got on another train, then an on the ball on-train inspector would say it was invalid and make him buy a new (full fare) ticket for the journey.
(Advance singles are non refundable, (though can be changed, subject to paying the difference in fares plus £10 admin fee), but if he didn't do anything about the ticket before the train's scheduled departure time, (and it did run), then you could be looking at a complete loss of whatever you paid for it.)
(Doesn't this smell like a simple case of oversleeping!)0 -
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Hintza, that train was cancelled I can confirm. It started from Nottingham in the end after the original train at Norwich failed with a mechanical defect.0
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I take back the scurrilous suggestion!
He should have been allowed to use his original ticket on the next train with no probs.0 -
If it was an Advanced ticket they are only valid for the particular train stated on the ticket.
Therefore the OP will need to claim for a refund of this ticket:heartpulsOnce a Flylady, always a Flylady:heartpuls0 -
No.
If the "original train" is cancelled, then advance tickets are valid on the next train.0
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