TMobile Rant Misleading spiel or am I silly?

Guapa1

I'm sure you'll be honest with me and tell me if I'm in the wrong.

I decided to make use of an old tmobile phone I've got lying around. I've started online dating and wanted to have another number just to be on the safe side.

I went on to the Tmobile website and saw this: A free sim and if I topped up £20 I'd get 300 minutes and unlimited texts. I thought great! So it came through the post last week, the letter that came with it said exactly the same. I put on £20 and went on my way.

I also saw this
All numbers prefixed by (inc VAT):
Prefixed number Cost of call 0843, 0844, 0845 ,0870, 0871, 0872 40p per message 0808, 0800 Call charges from free to 40p per minute 0500 10p per minute 070 From 25p to 75p per minute All chargeable calls will be subject to a one minute minimum charge unless otherwise stated.



My doctors surgery has an 0844 number, and I have to deal with them and a lot of local numbers at the moment. I thought this sim would help keep the costs down.

I checked my credit today and it's nearly gone. I've made 2 calls to other networks and 1 call to my doctor.

So I speak to an operator, who procedes to tell me I'm wrong and the 0844 number is 40p a minute.
She also tells me that I had to text a code before I topped up.

Nowhere on the letter that came with the sim card said that. All it says is top up £20 for unlimited texts and 300 minutes. No small print hiding it anywhere.

She kept telling me I'm wrong and I could feel myself about to blow, so I asked for the unlocking code of my phone. She said £15.

I said no it's out of contract, it's been out of contract for years. I told her I know they send codes out and she told me I was wrong, that it's never been done.:rolleyes:

I thanked her for reminding me why I left tmobile, came on here, found the address to get the unlocking code (and people actually received it, so so much for it never being done!) and will send it off.

I am thinking about writing a complaint letter though because the advertising is wrong.


Does the text not say all of those 08 numbers are 40p a message? (if you click the original link and press price plan details, you'll get the bit I copied into here)

When you click the Get a free sim, get unlimited texts and 300 minutes, it takes you to an form to fill in. Does it mention you'll have to text a code before you top up?

I can see that there is a booster message, but I thought that was for existing customers not new ones. How can I swap what I don't have?

Am I being silly?

*phewww* I have to say that felt good to write out. Thank you for reading my vent.

peregrin

Hiya,

Unfortunately you have come across the problem that all these 08 numbers are excluded from minute packs. The T&Cs of the bundle say that:

• Your Booster gives you 300 minutes of calls and unlimited texts from the UK to the customers of the other UK mobile networks and to numbers starting with 01, 02 or 03 (excluding Jersey, Guernsey and Isle of Man). Calls to your voicemail also come out of your 300 minutes.

08 numbers are charged separately and networks tend to ramp these up as much as they can! Although, that said, 40ppm for an 0844 number seems VERY steep. I think "message" on the call charges page is a typo which really should be "minute".

I think what the advisor meant when she said you have to send a text before you top-up is that you have to convert £20 of your top-up to the bundle of 300 minutes and unlimited texts. However you do this AFTER you top up by texting TT20 to 441, according to http://www.t-mobile.co.uk/shop/mobile-phones/price-plans/pay-as-you-go/

I think you're right and it all needs to be made much clearer! But I hope this cleared some stuff up for you

Guapa1

I think they should look to Tesco. Nice clear instructions. 8ppm for 0844. Lovely.