LTSB stalling for time ?

PaulinWeston

I've been involved in a situation that is similar. Charges were applied incorrectly to an account that since was "satisfied" and the return of the money (plus interest) was applied, by the credit card company to the closed account.

I complained to the FOS. They decided that while they agreed with me that the charges were unfair and they also disagreed with the credit card company's reasons for applying the refund to the closed account, it was "fair" that I didn't recieve the money because the loss to the credit card company when they accepted the partial settlement was greater than the money to be returned.

It made me realise why some people call the FOS the banking industry's lapdog!

di3004

Just thought I would share my hubby's email from the FOS, for anyone who has Credit Card PPI complaints in with them, this seems to be going for all, so fingers crossed.

Dear,

Thank you for your e-mail and apologies for the delay in replying, due to me trying to get to the bottom of what is happening with your case.

I can, however, advise you that due to the large number of similar complaints this service has received concerning the sale of credit card payment protection policies by Lloyds TSB we have been in dialogue with Lloyds TSB at a high managerial level with a view to having the business settle these claims without the need to issue individual decisions on each and every case, a time and labour intensive exercise for the ombudsman involved given the number of cases currently with this service. I understand that as part of this process we are issuing what is known as a 'lead' decision to Lloyds TSB; this should hopefully be issued today.

In essence this is a decision issued by the lead ombudsman covering all the concerns this service has regarding the business' credit card sales and, if it is accepted by Lloyds TSB, we should then be able to provide the business with details of all the complaints we have received, including your own, for which we require settlement to be made. If, however, Lloyds TSB rejects the lead decision it may then be necessary to issue all of the individual decisions, though this is something we would wish to avoid for the reasons I have just stated. Whilst, therefore, the ombudsman has not issued a decision solely addressing your complaint, you are represented by this lead decision,

As with all decisions issued by this service, Lloyds TSB has a month to respond to the lead decision. I, therefore, anticipate being able to provide you with a further update on your case by this time next month.

Once again, I would apologise for the delay in replying to your e-mail and to the overall delays you are experiencing in the resolution of your complaint. I trust, however, that this e-mail goes someway to explaining the reasons for the delays and reassures you that your complaint, along with all such similar complaints against Lloyds TSB, is being progressed at the highest levels of this service.

Yours sincerely,



FOS
Tel:
Fax:

Crisp_£_note

Hello

My PPI is not connected to a Credit Card it was connected to a Loan that LTSB set up to help us clear our overdrafts which were unauthorised. Its all they could offer to help at the time. They gave us a special 1% loan on a 12 year repayment contract as we couldnt afford repayments and they agreed to keep it as low as possible. But unknown to us they also sneaked in the PPI when they knew full well hubby was Self Employed low waged and I was unemployed due to longterm health issues (degenerative condition so not likely to get any better in time just worse).

Anyway its nice to see you happy to share the info as you say might just help others with LTSB CC.

Thanks