Thomas Cook Visa HELP !!

[Deleted User]

HELP !!

My husband made a cash transfer from our online Natwest account before our hols and put in the wrong account number. It's gone to some unknown Thomas Cook Visa account and we want to get it back pronto.

Natwest say they can't help because it was our error not theirs - and we need to contact Thomas Cook Visa directly.

But I can't find their telephone numbers anywhere. Can anyone help please ??

Sam1903

Hi
Googled and found this hope it helps

If you've got any queries about the Thomas Cook Credit Card, just give us a call on 0845 30 111 03* (our lines are open 8am-8pm, Monday to Saturday and 9am-5pm on Sunday

Sam

[Deleted User]

Sam, thanks so much.

I did google "Thomas Cook visa" and all I got was loads of websites giving comparisons of all the different credit cards. (Don't know what I did wrong in my search).

Thanks again - they were very helpful. Fingers crossed.

ILW

Corona wrote: »

HELP !!

My husband made a cash transfer from our online Natwest account before our hols and put in the wrong account number. It's gone to some unknown Thomas Cook Visa account and we want to get it back pronto.

Natwest say they can't help because it was our error not theirs - and we need to contact Thomas Cook Visa directly.

But I can't find their telephone numbers anywhere. Can anyone help please ??

I have just checked for you and it does not appear to have turned up in my account. Hope this helps.

YorkshireBoy

Corona wrote: »

But I can't find their telephone numbers anywhere. Can anyone help please ??

Nothing on your statements, especially on the back? Any paperwork you have?

Sorry to state the obvious but when you're panicking....

[Deleted User]

ILW wrote: »

I have just checked for you and it does not appear to have turned up in my account. Hope this helps.

Whew! That's one clear. Only about 20,000 to go ....

[Deleted User]

YorkshireBoy wrote: »

Nothing on your statements, especially on the back? Any paperwork you have?

Sorry to state the obvious but when you're panicking....

It was a transfer from a Natwest account to TC, and I'm not a Thomas Cook Visa customer, so don't have any paperwork from them. (Do have a reference number on our Natwest statement to use to find the payment though - which I've given them).

Did phone the number that Sam gave and they seemed very helpful, so hopefully I'll get it back !!

A hard lesson about on-line banking though!

YorkshireBoy

Corona wrote: »

...I'm not a Thomas Cook Visa customer, so don't have any paperwork from them.

Apologies. Misread your OP.

A hard lesson about on-line banking though!

I always try and make the first payment to a new payee for £1 only to test the conduit, and then save the details for future use when making a payment in 'anger'.

[Deleted User]

YorkshireBoy wrote: »

Apologies. Misread your OP.I always try and make the first payment to a new payee for £1 only to test the conduit, and then save the details for future use when making a payment in 'anger'.

Good idea. Will remember that one for the future!