BT Broadband - why bother?

chunter

I was attempting to install BT broadband on a Win2000 machine yesterday.

There had been a previous attempt at installation beforehand which had failed.
But the uninstall had not worked properly.

So any attempt to reinstall came up with 60% complete.

I needed the list of registry keys to remove. I rang BT. Not a hope.

Firstly, why does a company, who's profits are so huge, farm out their broadband technical help out to India. and charge 50p a minute.

Secondly, the best he could offer is sending out a new BT disk. Nothing wrong with the disk. He knew that and I knew that.

And the technical staff are not allowed to give you the registry keys to delete.

BT, why on earth bother?

lee634

there will be an install registry key that says it has started an install
Sorry but not sure where it is
A suggestion will be to search all the registry for "BT"
As long as you have no other BT programmes you shouldbe OK to delete these string

on a word of caution though "BACK UP YOUR REGISTRY FIRST IN CASE OF FALIURE"

espresso

Download RegCleaner to get rid of any unwanted registry entries.

:cool:

LULUBELLE_2

chunter wrote:

I was attempting to install BT broadband on a Win2000 machine yesterday.

There had been a previous attempt at installation beforehand which had failed.
But the uninstall had not worked properly.

So any attempt to reinstall came up with 60% complete.

I needed the list of registry keys to remove. I rang BT. Not a hope.

Firstly, why does a company, who's profits are so huge, farm out their broadband technical help out to India. and charge 50p a minute.

Secondly, the best he could offer is sending out a new BT disk. Nothing wrong with the disk. He knew that and I knew that.

And the technical staff are not allowed to give you the registry keys to delete.

BT, why on earth bother?

I've had BT broadband for years, the first time I had a problem was between Xmas and New Year, when I got a new PC and tried to install on it, from the disk. The disk was 3+ years old and had somehow corrupted, so I rang BT and the guy talked me through installation without disk - he was ACE!! All worked beautifully; to round it off, the next week a new disk arrived that he'd sent me just in case I needed it again.

My experiences with BT B/B have all been very positive. :T

T4i

Why install ANY software for broadband?

YOU DONT NEED IT!

LULUBELLE_2

Surely you do if you're not using wireless?

T4i

No. All that horrid software does is rename your broswer from

BBC - Micrsoft Interet Explorer

to

BBC - Microsoft Internet Explorer powered by BT or Pipex or Nildram.

All you need to install is the software for your hardware. ie drivers for a USB ADSL modem.

AOL software is the best! Now that CAN kill a machine quickly!

chunter

My problem was whatever the first installation had done, I couldn't ping the router.
But cheers to espresso, regcleaner sorted the problem.

Oh and it was the scum of the earth one - BT Yahoo (only matched by AOL...)

lee634

from what i understand,
when your install the BT software it configures your router at teh same time,
But its true it will install A*&&e software as well that you don't really need

LULUBELLE_2

T4i wrote:

No. All that horrid software does is rename your broswer from

BBC - Micrsoft Interet Explorer

to

BBC - Microsoft Internet Explorer powered by BT or Pipex or Nildram.

All you need to install is the software for your hardware. ie drivers for a USB ADSL modem.

AOL software is the best! Now that CAN kill a machine quickly!

Weird - it has never re-named my browser, it's standard IE, not 'branded' by anyone

dccarm

Just go to the website of your modem manufacturer and download their software and drivers. It used to be Thomson Speedtouch that BT used so is probably still the same. This will prevent you getting all the other crap that comes along with the BT installation.