Travel agent fails to issue ticket

Pete*G_4

DVardysShadow wrote: »

Now try getting your money....

Please post back!

!!!!!!???!!! :rolleyes:

hippey

Sometimes the only way to resolve the issue is the court process.

Takecareofthepennies

hippey wrote: »

Sometimes the only way to resolve the issue is the court process.

Regrettably,yes.

DVardysShadow wrote: »

Now try getting your money....

Please post back!

I can see where you're coming from and given the agent's attitude (he actually left the courtroom halfway through the judgment :rolleyes:) I was fully expecting having to resort to the bailiffs.

However, we actually received his payment in full - albeit not before a few days after the deadline and accompanied by a little essay on how he felt about us and about the British justice system ...

hollydays

What defence did he present then?

Takecareofthepennies

He argued that his computer system would not allow making a booking for a flight that departed within 48 hours and that I had circumvented that by using a screenscraper (that's where the "coming through the back door" bit came from). Well, I didn't do that on purpose just so as to give us a headache at the airport, did I? The judge put him straight on this, however, and told him that it was up to him to sort out his computer system.

The agent also argued that no contract existed since they had not debited my card. However, the judge deemed their e-mail confirmation together with the absence of any notification of problems with the booking to be sufficient to constitute a contract.

MoneySavingNovice

Well done and good for you.

Now you have got your money - can you name a shame this agent!

Thanks

Takecareofthepennies

As I had a feeling we might end up in court, I did not name him in this thread. However, I actually did it at the time over on the travel board: http://forums.moneysavingexpert.com/showthread.html?t=1813477.

Not without him noticing btw, as he promised me mail from his lawyers when we met in court before the hearing. Hasn't arrived yet though ... :rolleyes: