Problems With New T Mobile Phone/Contract - HELP!!

jj2579

Hi Everyone
First post. Be Gentle.
I have just switched to T Mobile 2 weeks ago from Orange. Orange were not interested in keeping me as a customer and so I switched to T Mobile on their new Flext 35 tariff. All going well, even ported my number, but now I am having problems. The reception is quite good, comparable to Orange, but now I am having huge probs when dialling out.
I am getting thru to random people who are answering instead of my sis or hubby (all on speed dials). Practically every singel call I have made this weekend gone, has not connected properly and there is a complete stranger answering what should be my friends and families numbers. What on earth is going on???
I have contacted T Mobile who say that they will "investigate"...... and get back to me. Still waiting.
I have now past the 7 day money back and am hoping that this problem is resolved very quickly. Has anyone else had this problem or can anyone shed some light??
Could it be my phone SE W800i? Or am I just grasping now.
Is there any way I can get out of this new 18 month contract, or am I stuck?
Many Thanks in advance.

mobilegossip

What happens if you dial them without using speed dial do you get through ok? If so sounds like a prob with the speed dial set up.But if it happens when you dial direct it sounds like interconnect probs on T-Mob network.Which they will no doubt resolve.

"Your rights
If you purchased the equipment as a consumer, you have the right to cancel this contract under The Consumer Protection (Distance Selling) Regulations 2000.

To do so you must send a written notice of cancellation, within 7 days of your receipt of the equipment and accessories, via letter, email or facsimile;

By post: Distribution and Delivery Helpdesk, T-Mobile, 4 Main Street, Greenock, PA15 1AE
By Fax: 01475 884651
By email: distribution.helpdesk@t-mobile.co.uk

You must then return the equipment to us, to the address we specify, within 7 days of us having requested that you do so. We may charge for our costs of recovering the equipment if the equipment is not returned to us directly.

T-Mobile (UK) Ltd.
Registered number: 02382161
Registered address: Hatfield Business Park, Hertfordshire AL10 9BW
VAT No. GB 577 2421 29"

loving_taurian

hello M8
firstly its nothing to do with ur price plan ok im on t-mobile offpeak 500 ..
i have had the same problems as and in one of the cases i could have broken off with me GF..as i called her and a bloke picked up a fone and i got worried ..well i think there was a problem with networks especially with t-mobile last few dayz ..
i hope it should be alrite ..t-mobile is a brilliant network ..i have been with them for last 5 years ...
..
cheerz