Easyjet selling rail tickets

nlamont

On an Edinburgh to Luton Easyjet flight I was offered rail tickets from Luton to London. I bought one to save time but asked if it could be used on any train. 'Where do you want to go?' 'St Pancras' 'Yes'. I bought a return ticket.
I got to the station and got on the first train to St Pancras. Trying to leave the platform I was told I didn't have a valid ticket and couldn't get through the turnstyles until I'd bought a ticket for E Midlands Rail at £11. When I told the guard about the ticket I'd bought he said 'They'll tell you anything to get you to buy them. They're only valid on First Trains.'
On my return flight I went to Easyjet customer services at Luton to find another passenger arguing with someone on the phone about the same matter. The gist was 'The cabin crew must have told you'. I emailed their customer services with a scan of the ticket I was sold to prove that nowhere on it did it say anything about First Rail or any other carrier. I got a polite replay telling me to send the actual ticket. I did, and that was over a month ago! Every day I get an email from them saying that since 72 hours have elapsed since they last heard from me they consider the matter closed to my satisfaction. I write back that it isn't, they issue a new complaint number and apology, but it has been passed to 'the concerned department'. This could go on forever. It's only £11 I want back, but they also owe me for a hotel and taxis caused by my return flight being cancelled. They agreed readily to this but I haven't seen either refund.
Any idea how to press them - email seems like water off a duck's back?

Quentin

Why not concentrate their minds by writing a letter before action to them asking them to pay what they owe you within 7 days otherwise you will take legal action.

If they ignore you take them to the small claims court.

http://www.hmcourts-service.gov.uk/onlineservices/mcol/userguide/claimant/secure.htm