Billing issues and dispute with Vodafone re mobile broadband

GDFC

Have been with them for my mobile phone for over 5 years so in March I rang them about their mobile broadband 3gb for £15 a month to see if they had any offers on it, on the Friday 20th of March I was offered it for £10 a month for 24 months, rang them back on Wed 25th March to go over the offer and took them up on it.

1st bill in April was £15 followed by 2 more bills of £13.00 so yesterday I rang them up to query these bills to be told they have no record of my being offered this deal, after a long conversation and getting no where I was advised to ask for a copy of these transcipts via email to customer care.

I have now received my email back from them saying they cant provide these transcripts!! I only want them to listen to the calls to prove I am right.

Classic case of the right arm not knowing what the left arm is doing.

Anyone know how I can pursue this?
Thanks

ACDeag

GDFC wrote: »

Have been with them for my mobile phone for over 5 years so in March I rang them about their mobile broadband 3gb for £15 a month to see if they had any offers on it, on the Friday 20th of March I was offered it for £10 a month for 24 months, rang them back on Wed 25th March to go over the offer and took them up on it.

1st bill in April was £15 followed by 2 more bills of £13.00 so yesterday I rang them up to query these bills to be told they have no record of my being offered this deal, after a long conversation and getting no where I was advised to ask for a copy of these transcipts via email to customer care.

I have now received my email back from them saying they cant provide these transcripts!! I only want them to listen to the calls to prove I am right.

Classic case of the right arm not knowing what the left arm is doing.

Anyone know how I can pursue this?
Thanks

So long as there was no written contract they must be able to prove an oral contract, which would be their offer and your acceptance of it.

liam8282

I have noticed there was a Vodafone representative that replied to one of my posts on this site, you could ask them about it?

Also if you register on the Vodafone website there is a forum page where people from Vodafone answer your questions, don't think that would be much use though.

Didn't you get a receipt detailing your contract that you had taken up when you got your sim & dongle or usb stick, or any t&c's either??

herbertthehelper

GDFC wrote: »

Have been with them for my mobile phone for over 5 years so in March I rang them about their
mobile broadband 3gb for £15 a month to see if they had any offers on it, on the Friday 20th of March I was offered it for £10 a month for 24 months, rang them back on Wed 25th March to go over the offer and took them up on it.

1st bill in April was £15 followed by 2 more bills of £13.00 so yesterday I rang them up to query these bills to be told they have no record of my being offered this deal, after a long conversation and getting no where I was advised to ask for a copy of these transcipts via email to customer care.

I have now received my email back from them saying they cant provide these transcripts!! I only want them to listen to the calls to prove I am right.

Classic case of the right arm not knowing what the left arm is doing.

Anyone know how I can pursue this?
Thanks

This is the big problem with these companies - they dont communicate internally properly! I sometimes wish I had soimething on my phone which would record stuff directly to mp3 or something!