Currys and laptops

PopeSock

Jakg wrote: »

EDIT - FWIW I don't think any of the detractors you've posted apply - the cover is in-house, you don't have to pay anything and it covers pretty much everything except theft.

I'd guess the value of the support has gone down somewhat since the group made a whole bunch of their Tech Guys redundant.

As for 'Whatever Happens' - anyone else find it funny how they can call it Whatever Happens, and then have a bunch of exclusions?

Jakg

Ok, so your telling me that every options is ALWAYS overpriced, irrespective of any points I raise?

Lets take my laptop (NC10) - I used to use it for School and it was used 8 hours per day, every day - Without my laptop i'd be screwed at School (as I found when my HP's screen cable decided to die and I found out how HP's business repair centre's work...). I wouldn't say £3.99 a month (or £69 a year...) is that bad value for effectively never being without my laptop for more than 28 days (usually a quicker fix - any longer than 28 days, and I get a new one for free...), having somewhere to back my files up to on the internet (not ideal - but at least I get them back if I need them), and having all my data recovered from the laptop (which can run into £100's on it's own...).

Similarly - on a big TV WEH is around £7-£9pm. Most stores would probably give you the 1st month free if you asked, and then you could cancel the next day if you wanted and get a refund of the 1st month - you end up with £7 or £9 off the price of the item, and cover for the first months - which means if you break it getting it in or out of your car, on the stand or mid-corner then you can get it repaired for free...

vyle

Jakg wrote: »

Ok, so your telling me that every options is ALWAYS overpriced, irrespective of any points I raise?

Lets take my laptop (NC10) - I used to use it for School and it was used 8 hours per day, every day - Without my laptop i'd be screwed at School (as I found when my HP's screen cable decided to die and I found out how HP's business repair centre's work...). I wouldn't say £3.99 a month (or £69 a year...) is that bad value for effectively never being without my laptop for more than 28 days (usually a quicker fix - any longer than 28 days, and I get a new one for free...), having somewhere to back my files up to on the internet (not ideal - but at least I get them back if I need them), and having all my data recovered from the laptop (which can run into £100's on it's own...).

Similarly - on a big TV WEH is around £7-£9pm. Most stores would probably give you the 1st month free if you asked, and then you could cancel the next day if you wanted and get a refund of the 1st month - you end up with £7 or £9 off the price of the item, and cover for the first months - which means if you break it getting it in or out of your car, on the stand or mid-corner then you can get it repaired for free...

You're making me feel really old. Even when I was at college studying IT, we did took notes and did pretty much everything on paper, apart from the actual computer work, which we did on the college's computers...

As for £9 a month extended warranty... John Lewis do free five year guaruntees. And while that won't cover you if you drop it getting out of the car, it's free delivery as well.

dacouch

It is shocking that a Currys manager insists you sells their (Overpriced) Insurance to customers.

The Financial Services Authority (Who regulate the sales of Insurance) insist that anyone they regulate abides by their "Treating Customers Fairly" principles. Which you can view here http://www.fsa.gov.uk/pages/Library/Communication/Speeches/2008/0415_sw.shtml

It could not be possible to abide by outcome 3 ("Outcome 3 - consumers are provided with clear information and kept appropriately informed before, during and after the point of sale") if they simply add the warranty or other insurance product on to the price at the till as they have not explained what is and more importantly whats not covered by their policy. In addition it would be difficult to ensure they also abide by outcome 2 ("Outcome 2 - products and services are designed to meet the needs of identified consumer groups and targeted accordingly)" as they will have not identified whether the cover is suitable or whether they already have cover.

With regards to Currys and Whateverhappens have a read of these http://www.bitterwallet.com/coverplan-or-whateverhappens-are-service-plans-still-worth-the-money/10851#more-10851 http://www.bitterwallet.com/tag/dsgi

Jakg

vyle wrote: »

As for £9 a month extended warranty... John Lewis do free five year guaruntees. And while that won't cover you if you drop it getting out of the car, it's free delivery as well.

The point being it's NOT just an extended warranty. If it was then it wouldn't be worth much thanks to SOGA protection - accidental damage cover with no excess is useful, but so is the tech support...

chuckley

a woman bought a kettle in argos with the extended warranty and took it back as the button broke. argos said 'the button isnt included in the manufacture, so its not included in the extended warranty'.

i was p!ssin myself laughin!!!!!! really made my day!!