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Virgin Problem
aceades
Posts: 117 Forumite
I have recently ( about 6 weeks ago)had Virgin installed, the service is great , Uk support is good, the call centre support is terrible but so far the installation has been the worst.
It is a long a story which i will try to detail , but basically on the 2nd visit ( which was to install my TV box they forgot, and also to reroute my cable ) they installed the TV , did nothing about the problem cable but in the process moved my hifi unit stretching cables plugged into including a HDMI cable that comes trhough the wall from upstairs.
As a result of this when i cam e back i could see it had been stretched and the HDMI cable was in teh socket at a 45 degree angle, a position that it would not normally fit. I took the cable out and the cable seems to be fine but unfortuntaly the socket on my expensive AV amplifier has been damaged, it has been stretched /bent/ misshappen by the cable beinf forced to the side.
Now while the connection does still work it is definatly damaged, the cable is very loose in the socket and almost falls out without touching it unless jammed in at an angle, i have reported thsi to Virgin but heard nothing yet - I was hoping that you guys could advise me as to where i stand with this and if i could expect tehm to do anything about it ?
the rest of the issue was basically that the orginal install was doen at the opposite side of the rooom to what i had requested, this resulted in the think coax cabel being routed round teh inside of my living room across 2 walls a bay window and a door, when i signed up specifically asked if ut had to come through there and they siad i could have it where i want so i wanted to get this resolved.
The guy who isntalled also left the old cable box broken to bits on teh floor, cable clippings and metal shavings everywhere both on the first visit and then on the second visit aswell which occured due to my compaint, he also isntalle the box in the most unusual and awkward position possible with the worst cabling i have seen.
todayhis manager has coem out and is sorting the cabling, he has agreed taht the guy shoudl have doen it how i wanted and cleared up after himself, so this i should be satisfied with but i am left with damaged equipment and i am not sure what i can do about it
Any comments appreciated
Thanks
It is a long a story which i will try to detail , but basically on the 2nd visit ( which was to install my TV box they forgot, and also to reroute my cable ) they installed the TV , did nothing about the problem cable but in the process moved my hifi unit stretching cables plugged into including a HDMI cable that comes trhough the wall from upstairs.
As a result of this when i cam e back i could see it had been stretched and the HDMI cable was in teh socket at a 45 degree angle, a position that it would not normally fit. I took the cable out and the cable seems to be fine but unfortuntaly the socket on my expensive AV amplifier has been damaged, it has been stretched /bent/ misshappen by the cable beinf forced to the side.
Now while the connection does still work it is definatly damaged, the cable is very loose in the socket and almost falls out without touching it unless jammed in at an angle, i have reported thsi to Virgin but heard nothing yet - I was hoping that you guys could advise me as to where i stand with this and if i could expect tehm to do anything about it ?
the rest of the issue was basically that the orginal install was doen at the opposite side of the rooom to what i had requested, this resulted in the think coax cabel being routed round teh inside of my living room across 2 walls a bay window and a door, when i signed up specifically asked if ut had to come through there and they siad i could have it where i want so i wanted to get this resolved.
The guy who isntalled also left the old cable box broken to bits on teh floor, cable clippings and metal shavings everywhere both on the first visit and then on the second visit aswell which occured due to my compaint, he also isntalle the box in the most unusual and awkward position possible with the worst cabling i have seen.
todayhis manager has coem out and is sorting the cabling, he has agreed taht the guy shoudl have doen it how i wanted and cleared up after himself, so this i should be satisfied with but i am left with damaged equipment and i am not sure what i can do about it
Any comments appreciated
Thanks
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