HELP my o2 BB seed has halfed

cozzyman

hi all

got a o2 bb connection a couple of weeks age and was getting 1.9Meg every time i tested and as i was in a roural area rated at 1.5 for my line i was happy enuff but this week the connections slowed away down to a meg or below. I was downloading a bit but at 1.9 didnt think id be doing too much damage. Is this o2's doing or is this
all i can expect to get (even tho i was getting 1.9 b4) and should i quit o2 b4 im tied for the year? I did phone o2 and they blame the exchange saying too many people are using it at the moment.

any help or advice would be appreciated

LeeSouthEast

Speeds vary naturally with ADSL due to various reasons. What rate are you sync'd to the exchange at? Does this vary wildly? Or is it just internet throughput that seems to be affected?

Generic advice: check ALL lines and ALL extensions have filters fitted CORRECTLY. Make sure your router is plugged into the BT master socket and NOT an extension. You can buy an iPlate that will disconnect the bell lead, which according to BT will also up your speed slightly.

cozzyman

hi no its steady as a rock 1 to 1.2
im pluged into a filter which is straight into the bt test socket
it was just if i was getting 1.9 why has it slowed down
is it o2 and if so should i leaave ,,,,,, can i?
thanks

LeeSouthEast

If you're in a contract, you can't leave early just because it's slower than it was last week. I think you've just reached the 'stable' speed of your line. At the distance you're at, you've likely been using rate adaptive ADSL, which means it 'learns' what speed your line can handle without constantly dropping the connection. This is known as your BRAS profile (from memory). After a week or so it settles down, and this appears to be where yours has settled.

penrhyn

You need to obtain your router statistics, these will tell you what your sync speed, line attenuation and noise margin are.

Have a read of this to find out how.

http://www.kitz.co.uk/adsl/frogstats.php

cozzyman

once i have that info what can i do with it ?
or is it just telling me what speed im going at?

thanks for the help

penrhyn

Once you have the information, post it here on on the techie forum, it will assist people to help you.

SG_crazy

Hi

Are you on O2's home access package or their unbundled LLU?

I'm assuming if you are rural and initially got 1.9Mbs then your on their access package paying £22.50 a month (-£5 discount perhaps).

I've been on that package for nearly a year. At the time, everyone was signing up to O2. Free customer service 24/7, good promised speeds and excellent reviews. I live 500m away from the exchange and received 8Mbs for the first two months. Since November 2008 - June 2009 I was running at 1-2Mbs tops. Numerous calls to O2 and eventually improved (sync speed was getting lower) and faulty exchange equipment was replaced.

Still though, at busy times my speed drops to 1-2Mbs (evenings and weekends primarily). I guess what I'm getting at is that they do have a heavily congested home access package and they finally admitted this in an email a couple of months back. Obviously distance from the exchange is a huge factor along with the quality of the line but I do feel that O2 have lower throughput than they did nearly 12 months ago thus resulting in a slower connection.

As the other posts have suggested, try getting your sync speed stats. If the router syncs at say 1.5Mbs and you are getting close to that then there is probably less to be concerned about. If however it is synced at 5Mbs for example and your receiving around a 1.5Mbs throughput then there is 'potential' for a faster connection but the data isn't getting through quick enough.

Noise margin is another factor as mentioned above too. This is how much interferance is on the line. The lower the number the better as the data you want to come down has an easier job of being received amongst the interference. High numbers (20-25+) could indicate line issues.

Hope thats of some help

moonrakerz

Its always worth trying a "reset" on your router, before you go shooting off at a tangent.

penrhyn

SG_crazy wrote: »

Hi

Are you on O2's home access package or their unbundled LLU?

I'm assuming if you are rural and initially got 1.9Mbs then your on their access package paying £22.50 a month (-£5 discount perhaps).

I've been on that package for nearly a year. At the time, everyone was signing up to O2. Free customer service 24/7, good promised speeds and excellent reviews. I live 500m away from the exchange and received 8Mbs for the first two months. Since November 2008 - June 2009 I was running at 1-2Mbs tops. Numerous calls to O2 and eventually improved (sync speed was getting lower) and faulty exchange equipment was replaced.

Still though, at busy times my speed drops to 1-2Mbs (evenings and weekends primarily). I guess what I'm getting at is that they do have a heavily congested home access package and they finally admitted this in an email a couple of months back. Obviously distance from the exchange is a huge factor along with the quality of the line but I do feel that O2 have lower throughput than they did nearly 12 months ago thus resulting in a slower connection.

As the other posts have suggested, try getting your sync speed stats. If the router syncs at say 1.5Mbs and you are getting close to that then there is probably less to be concerned about. If however it is synced at 5Mbs for example and your receiving around a 1.5Mbs throughput then there is 'potential' for a faster connection but the data isn't getting through quick enough.

Noise margin is another factor as mentioned above too. This is how much interferance is on the line. The lower the number the better as the data you want to come down has an easier job of being received amongst the interference. High numbers (20-25+) could indicate line issues.

Hope thats of some help

With Noise margin the higher the number the better. The modem will usually sync with a figure down to around 6-7dB. Its the difference between the noise on the line and the broadband signal, higher is better and the number will vary throughout the day, usually dropping back at night.