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PAC codes

crawley_girl
crawley_girl Posts: 2,010 Forumite
Part of the Furniture Combo Breaker
Hiya

My friend has a contract with Orange and this is due to end in June.

He wants to take out a new contract with O2 and keep the same number. He needs his PUK code so that the number can be transferred but Orange are saying he has to pay £20 for this.

Is this right? Can he get hold of the PUK without handing over the money?

Any thoughts/ ideas?

:heartpuls CG :heartpuls
Ever wonder about those people who spend £2 apiece on those little bottles of Evian water? Try spelling Evian backward.

Comments

  • xycom1
    xycom1 Posts: 784 Forumite
    No, he needs a PAC number to transfer his phone number to another network. If the contract expires in June, then he has upto 2 months more to pay? At whatever his current line rental is - I imagine the £20 will cover the outstanding line rental?
  • crawley_girl
    crawley_girl Posts: 2,010 Forumite
    Part of the Furniture Combo Breaker
    Sorry yes, I meant PAC. Having a wonky 5 mins!

    He has downgraded his tariff to the cheapest and Orange say they will add the £20 on to his next bill.
    Ever wonder about those people who spend £2 apiece on those little bottles of Evian water? Try spelling Evian backward.
  • crawley_girl
    crawley_girl Posts: 2,010 Forumite
    Part of the Furniture Combo Breaker
    So he has 2 months left to pay plus the £20 unless anyone can suggest a way round this...
    Ever wonder about those people who spend £2 apiece on those little bottles of Evian water? Try spelling Evian backward.
  • pingu
    pingu Posts: 1,467 Forumite
    Part of the Furniture Combo Breaker
    after 11 months you can give notice to cancel and ask for PAC at the same time

    i did after 12 months cos i wanted to stay with orange but didn't get the deal i wanted so got my PAC and my new phone arrives on monday with O2

    and number will be transffered a week later already got the confirmation!

    they don't or should not charge after 11 months!!!!
    Honesty is the best policy doesn't matter which web site
    you are on!

    if i had known then what i know now!

    a bargain is only a bargain if you really need it!
  • crawley_girl
    crawley_girl Posts: 2,010 Forumite
    Part of the Furniture Combo Breaker
    Thank you. Will pass the info over
    Ever wonder about those people who spend £2 apiece on those little bottles of Evian water? Try spelling Evian backward.
  • deutzkiwi
    deutzkiwi Posts: 132 Forumite
    [QUOTE=
    they don't or should not charge after 11 months!!!![/QUOTE]

    But its only april, so its only been 10 months ...

    PAC codes only last for 30 days, so by the time you've used it, Orange will have lost out on one months line rental, hence the charge.
  • crawley_girl
    crawley_girl Posts: 2,010 Forumite
    Part of the Furniture Combo Breaker
    So if he writes next month, giving a month's notice and asking for the PAC code, that should work without him having to pay the £20 - yeah?

    :heartpuls CG :heartpuls
    Ever wonder about those people who spend £2 apiece on those little bottles of Evian water? Try spelling Evian backward.
  • deutzkiwi
    deutzkiwi Posts: 132 Forumite
    So if he writes next month, giving a month's notice and asking for the PAC code, that should work without him having to pay the £20 - yeah?

    :heartpuls CG :heartpuls

    Yep, thats right :)
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