capital one

di3004

trish2568 wrote: »

update on this long saga is that cap 1 have written to me regarding my sar stating that if i could give them dates they would happily provide me with the transcripts,took them up on their kind offer and requested the date that was relevant to my case.heard back from them saying that they def do not have transcripts from date requested.have written to the dept dealing with my claim stating that although in their letter they state that they have offered evidence which proves ppi was not mis-sold no evidence has been produced.that was 8 wks ago.Do i ask them now for their full and final response so that i can move this on?would really like to ut and end to it.

Hi Trish, hope your well.;)

If this was not the "final decision" then write back and ask them to reconsider due to your reasons, as you still strongly believe the policy was mis sold to you, you should then received the final response, which should also include details of the financial ombudsman service (FOS).

Good luck and hope they change this decision in your favour.;)